Summary
Overview
Work History
Education
Skills
Timeline
Generic

Athena Esparza

San Jose,CA

Summary

Dynamic and reliable professional with extensive experience excelling in customer service and POS system operation. Proven ability to enhance customer satisfaction and loyalty through effective communication and efficient service. Successfully managed high-volume environments, consistently maintaining compliance with health and safety standards.

Overview

18
18
years of professional experience

Work History

Bartender/Shift Leader

DISTRICT
05.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Bartender

JACKS,J-TOWN PIZZA, 7 BAMBOO
04.2019 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Barista

I Java Cafe
03.2018 - 04.2019
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Delivery Driver

Munchery/DoorDash
01.2016 - 07.2018
  • Delivered packages to customer doorsteps and business offices.

Medical Assistant

Anti Aging Weight Loss Clinic
07.2014 - 03.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Grocery Team Member

TARGET
09.2012 - 09.2014
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.

Grocery Bagger/Bakery Worker

Lucky's Supermarket
07.2007 - 08.2012
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.

Education

Branham High
San Jose

Skills

  • POS system operation
  • Customer service
  • Highly reliable
  • Clear and effective communication

Timeline

Bartender/Shift Leader

DISTRICT
05.2024 - Current

Bartender

JACKS,J-TOWN PIZZA, 7 BAMBOO
04.2019 - 01.2024

Barista

I Java Cafe
03.2018 - 04.2019

Delivery Driver

Munchery/DoorDash
01.2016 - 07.2018

Medical Assistant

Anti Aging Weight Loss Clinic
07.2014 - 03.2016

Grocery Team Member

TARGET
09.2012 - 09.2014

Grocery Bagger/Bakery Worker

Lucky's Supermarket
07.2007 - 08.2012

Branham High

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