Alyssa Capella
Punxsutawney,PA
Summary
Dynamic and results-oriented professional with extensive experience at Ruby Tuesday, adept in POS System Operation and Team Leadership. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and customer service management skills. Proven track record in training staff and improving service delivery, contributing to increased efficiency and customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader/Bartender/Catering/Server
Ruby Tuesday
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier/Cook
Sheetz
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Package Handler
Cresco Labs
02.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Performed routine equipment maintenance tasks to guarantee the accurate and efficient operation of all pharmacy equipment.
Direct Support Professional
Fayetteville Resources
02.2019 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Education
High School Diploma -
PA Cyber School
Johnstown, PA06-2018
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Goal Setting and Tracking
- POS System Operation
- Inventory Counts
- Sales and Upselling
Certification
Owner/Manager Ramp Certified
Timeline
Shift Leader/Bartender/Catering/Server
Ruby Tuesday
08.2022 - Current
Cashier/Cook
Sheetz
01.2022 - 07.2022
Package Handler
Cresco Labs
02.2021 - 01.2022
Direct Support Professional
Fayetteville Resources
02.2019 - 03.2021
High School Diploma -
PA Cyber School