Shift Leader / Trainer/ Catering
2 Years 2 MonthsCorner Bakery Cafe | 06.2024 - 08.2026
- Managed daily operational activities to ensure seamless workflow and superior service quality.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food safety compliance, ensuring adherence to health regulations during shifts.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Cashier, training of new employees
- Catering delivery, lead team briefing before events, coordinating event logistics.
- Marking of sales
Shift Leader / Trainer
9 MonthsCorner Bakery Cafe | 09.2023 - 06.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new team members on customer service protocols and food preparation techniques.
- Catering driver, coordinating events logistics.
- Cashier, stocking inventory, catering delivery, data entry, marking of up sales.
Shift Leader/ Catering Coordinator
18 Years 7 MonthsCorner Bakery Cafe | 02.2005 - 09.2023
- Cashier, stocking inventory, balance registers, customer service .
- Trained and mentored new team members on operational procedures and best practices.
- Coordinating events logistics, handling invoice billing and payments tracking.
- Line cook, food Prep, barista
- Resolved customer complaints swiftly, maintaining high satisfaction levels during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate
- Marking up sales on products.
- Open and close store.
Cashier Team Lead/ Barista
2 Years 11 MonthsBarnes and Nobles | 03.2002 - 02.2005
- Led cashier team in delivering exceptional customer service and ensuring smooth transaction processes.
- Trained new cashiers on operational procedures.
- Monitored daily cash flow, ensuring accuracy during register operations.
- Cashier, barista, inventory of stock.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Cashier Assistant
2 Years 8 MonthsLa Brea - LAX Airport | 04.1998 - 12.2000
- Cashier, upsales
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained organized cash registers and ensured accurate cash handling procedures.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new staff on operational procedures and customer service standards.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Receptionist
1 Year 7 MonthsHair & Nail Palace | 05.1996 - 12.1997
- Managed front desk operations and ensured a welcoming environment for clients.
- Scheduled appointments efficiently, optimizing daily workflow and client satisfaction.
- Ordering supplies
- Assisted clients with product inquiries, enhancing customer service experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.