Katie Gorman
Charlotte,NC
Overview
4
4
years of professional experience
Work History
Events Manager
Free Range Brewing
02.2022 - 02.2024
- Conceptualized and implemented community-driven events across multiple locations, aligning with company brand and objectives.
- Effectively led team of 30 staff members, ensuring seamless daily operations in taprooms and integrating training programs to enhance service quality and customer satisfaction.
- Established and maintained clear communication channels with multiple in-house teams to address staffing and content requirements.
- Assembled creative and innovative event attractions/amenities based on internal capabilities.
- Managed contract implementation, and event billing, and coordinated day-of event management activities, including setup, execution, and breakdown.
- Supported and promoted company's annual fundraising event, Free Soup Day, resulting in record consumption of 3,000 bowls of soup served in 1 ½ hours.
- Facilitated customer and vendor follow-up to maintain positive relationships and gather feedback for continual improvement.
Healthcare Administration Fellow
Novant Health, Inc
01.2021 - 06.2021
- Directly worked under Chief of Staff to CEO's office to remotely float to one of 20 differing departments every week of fellowship duration.
- Collaborated with departmental executives and administrative leaders from every department making up Novant Health's integrated system of 15 medical centers and more than 1,600 physicians in nearly 700 locations.
- Designed and presented extensive Capstone Presentation to encapsulate 6-month experience to Novant Health's President, CEO, Chief of Staff, and entirety of executive board in June.
- Gained exposure to various aspects of industry through active participation in company events, workshops, and training sessions during fellowship period.
Lounge Supervisor
Auburn University Hotel
01.2020 - 05.2020
- Curated memorable and luxury dining and hotel stay experience for guests in fast-paced environment in 5-star renowned AAA Four Diamond hotel.
- Maintained extensive knowledge of rotating fine wines and spirits to make personalized culinary marriages based on guests' preferences.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
Education
Bachelor of Arts - Communications
Auburn University
Auburn, AL12.2020
Skills
- Staff Leadership and Training
- Creativity and Adaptability
- Event Billing
- Time Management
- Customer Service and Vendor Relationship Management
- Contract Negotiation
- Marketing
Timeline
Events Manager
Free Range Brewing
02.2022 - 02.2024
Healthcare Administration Fellow
Novant Health, Inc
01.2021 - 06.2021
Lounge Supervisor
Auburn University Hotel
01.2020 - 05.2020
Bachelor of Arts - Communications
Auburn University
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