Katie Graf
Creswell,OR
Summary
Driven professional with a proven track record in patient care and retail management, notably with Michael Roberts and Gymboree. Excelled in fostering client satisfaction and team development, leveraging exceptional communication skills and multitasking abilities. Achieved notable improvements in operational efficiency and customer service standards, demonstrating dependable leadership and compassionate support.
Overview
23
23
years of professional experience
Work History
Caregiver
Michael Roberts
01.2018 - Current
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, paid bills, and completed weekly grocery shopping and meal planning.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficiency.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Provided emotional support to patient and his family during challenging times, fostering trust and strong relationships.
Sales Lead
Gymboree
03.2010 - 12.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Store Manager
Allan Brothers Beanery
03.2002 - 05.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
Respectful and Compassionate
Experienced with Patient Care
Dependable and Responsible
Multitasking and Organization
Emotional Support
Strong Ethics
Excellent communication skills
Fast Learner
Client satisfaction
Timeline
Caregiver
Michael Roberts
01.2018 - Current
Sales Lead
Gymboree
03.2010 - 12.2017
Store Manager
Allan Brothers Beanery
03.2002 - 05.2005
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