Katie Gray
Gaylord
Summary
Dynamic salon manager with proven expertise in customer service, team management, and hair styling. Adept at training stylists and implementing effective marketing strategies to drive client satisfaction and salon growth.
Overview
7
7
years of professional experience
Work History
Stylist
SmartStyle
Gaylord
03.2026 - Current
- Styled and cut hair to align with client preferences and current trends, enhancing client satisfaction.
- Consulted with clients to clarify desired looks and services, ensuring personalized experiences.
- Maintained cleanliness and organization of styling station and tools, supporting efficient service delivery.
Salon Manager
Great Clips Salon
Gaylord
06.2019 - 07.2025
- Managed daily salon operations and ensured smooth workflow.
- Trained and mentored new stylists on customer service techniques, improving client interactions.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Implemented community-focused marketing strategies, increasing salon visibility and client engagement.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Maintained inventory levels of products and supplies for salon use.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Ensured compliance with health and safety regulations in the salon environment.
Education
Cosmetology - Cosmetology
International Beauty School
Martinsburg, WV08-2015
High School Diploma -
Hedgesville High School
Hedgesville, WV06-2008
Skills
- Hair cutting
- Color application
- Styling techniques
- Client consultation
- Product knowledge
- Client retention strategies
- Salon workflow optimization
- Inventory control
- Social media marketing
Accomplishments
- Main Sail Award
- Design Team
Timeline
Stylist
SmartStyle
03.2026 - Current
Salon Manager
Great Clips Salon
06.2019 - 07.2025
Cosmetology - Cosmetology
International Beauty School
High School Diploma -
Hedgesville High School