Open To Work
Katie Griggs
Senior Manager in L&D
Riverton,UT
Summary
Strategic L&D executive with over 10 years of experience in talent development and organizational effectiveness within financial services, mortgage, and utilities sectors. Expertise in aligning learning initiatives with business objectives and scaling programs in high-growth environments. Proven track record in leading cross-functional teams. Currently pursuing a Master’s in Organizational Leadership to enhance skills in organizational strategy and leadership coaching.
Overview
15
15
years of professional experience
2
2
Professional Certifications
4
4
years of post-secondary education
2
2
Bachelor Degrees
Work History
Learning and Development Senior Manager
Conservice
Logan, UT
05.2024 - Current
- Scaled design team productivity by 133% by creating and implementing a new submission and project tracking system.
- Reduced instructional design backlog by 60% within 90 days through process optimization and workload redistribution.
- Increased client training satisfaction scores by 89% by redesigning programs and communication strategies.
- Established “Standards of Excellence” and career pathing for team roles, driving engagement, development, and retention.
- Launched new instructional design technologies, improving efficiency and ensuring consistent, high-quality deliverables.
- Strengthened cross-departmental communication, improving internal collaboration and client transparency by 98%.
Learning and Development Manager
Academy Mortgage
Draper, UT
01.2022 - 04.2024
- Directed four teams (training, onboarding, knowledge management, instructional design), leading enterprise-wide L&D programs during significant industry shifts and acquisitions.
- Designed and launched a multi-tier mortgage learning program that reduced time-to-first loan production for new loan officers by 45% within the first 3 months, while boosting sales performance and improving loan officer retention by 70%.
- Increased new-hire program participation by 40% through engaging delivery methods and the launch of a centralized resource hub, ensuring consistent access to training resources.
- Partnered with senior executives to create and execute annual strategic plans, aligning L&D initiatives with business KPIs and organizational goals.
- Provided stability and strategic direction during market turbulence, ensuring employee focus, resilience, and consistent delivery.
Regional Mortgage Sales Trainer
Academy Mortgage
Draper, UT
02.2019 - 01.2022
- Recognized as the top regional trainer, delivering onboarding and performance programs nationwide.
- Significantly improved mobile app adoption from 20% to 89% over three years, averaging a 23% year-over-year increase, by developing and facilitating targeted adoption training.
- Standardized onboarding process, enhancing new-hire tracking accuracy and completion by 127% in the first year.
- Collaborated with leaders to launch first continuous education program addressing field performance gaps.
- Featured speaker at annual sales conferences, presenting strategies for optimizing mobile app usage.
Mortgage Sales Trainer & Loan Originator
SoFi Inc.
Cottonwood Heights, UT
07.2017 - 11.2018
- Delivered monthly skills and compliance training across multiple divisions, including new-hire classes that achieved the highest customer satisfaction ratings company-wide in consecutive months.
- Consistently ranked as a Top 5 loan originator, funding $2–5 million in monthly loan volume.
Branch & Market Assistant Manager
US Bank, AFCU, and MACU
Sandy, UT
08.2010 - 11.2015
- Advanced from Teller to Regional Assistant Manager, overseeing multi-branch operations, compliance, and employee development.
- Trained and mentored frontline staff, building leadership pipelines and contributing to strong branch performance and loan growth.
Education
Master of Arts - Organizational Leadership
Gonzaga University
Spokane, WA 08.2025 - Current
Bachelor of Science - History
Utah State University
Logan, UT 08.2005 - 05.2009
Bachelor of Science - Philosophy
Utah State University
Logan, UT 08.2005 - 05.2009
Skills
- Talent development and coaching
- Process optimization
- Strategic leadership and mentorship
- Training and organizational development
- AI strategy implementation
- Project and stakeholder management
- Learning metrics analysis
- Budget planning and management
- Change management strategies
- Cross-functional collaboration
- Employee engagement initiatives
Cross-functional team leadership
Accomplishments
- Academy A+ Award – Employee of the Month (Dec 2020, Academy Mortgage)
- Top Producer – Most Training Hours (Oct–Nov 2018, SoFi)
- Top Producer – Top 5 Loan Originator (multiple months, SoFi)
- Top Producer – Assistant Manager for Loan Production & Sales (AFCU)
Certification
- ATD Certified Master Trainer (2021)
- ATD Certified Virtual Trainer (2020)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Master of Arts - Organizational Leadership
Gonzaga University
08.2025 - Current
Learning and Development Senior Manager
Conservice
05.2024 - Current
Learning and Development Manager
Academy Mortgage
01.2022 - 04.2024
Regional Mortgage Sales Trainer
Academy Mortgage
02.2019 - 01.2022
Mortgage Sales Trainer & Loan Originator
SoFi Inc.
07.2017 - 11.2018
Branch & Market Assistant Manager
US Bank, AFCU, and MACU
08.2010 - 11.2015
Bachelor of Science - History
Utah State University
08.2005 - 05.2009
Bachelor of Science - Philosophy
Utah State University
08.2005 - 05.2009
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