Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Hahn

Lakeland

Summary

Dedicated customer service expert with six years of experience at Publix Super Markets, specializing in retail financial compliance and effective communication. Skilled in utilizing Microsoft Office, SharePoint, and Astute Agent CRM to enhance documentation, analysis, and solution-focused communication. Seeking an entry-level finance position to leverage my strong analytical skills, interest in stock-related initiatives, and a client-first mindset for continued career advancement.

Overview

6
6
years of professional experience

Work History

Customer Experience Agent

Publix Supermarkets
09.2024 - Current
  • Resolved customer inquiries efficiently through phone and email using case management tools, strengthening problem-solving and analytical skills in a fast-paced environment.
  • Maintained clear, accurate documentation and collaborated with internal teams to ensure timely follow-up and resolution, while providing technical support for a seamless digital experience.
  • Consistently met or exceeded team targets for cases per hour and call handling times, contributing to the overall success of the department.
  • Average cases per hour: 8.18 compared to team average of 4.6, Average call handle time 4:15, less than the 5 minute requirement.

Customer Service Staff

Publix Supermarkets
12.2018 - 09.2024
  • Managed front-end operations by delegating tasks and training new associates, supporting strong team performance and customer service excellence.
  • Facilitated seamless transactions by accurately processing payments, returns, and exchanges using internal systems.
  • Ensured strict adherence to operational standards when providing bookkeeping functions of retail financial records.

Education

Bachelor of Arts - English Honors

University of South Florida
Tampa, FL
12-2026

Associate of Arts - Liberal Arts Honors

Hillsborough Community College
Tampa, FL
12.2019

Skills

  • Call center experience
  • Technical support
  • CRM software
  • Problem-solving
  • Time management
  • Microsoft office
  • Staff education and training
  • Direct sales

Timeline

Customer Experience Agent

Publix Supermarkets
09.2024 - Current

Customer Service Staff

Publix Supermarkets
12.2018 - 09.2024

Bachelor of Arts - English Honors

University of South Florida

Associate of Arts - Liberal Arts Honors

Hillsborough Community College

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