Katie Hasbun Keen
New Orleans,Louisiana
Summary
Dynamic, bilingual Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual SaaS Account Manager
Faria Education Group
01.2021 - Current
- Cultivate long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Hold demonstrations virtually and in-person for English and Spanish speaking clients.
- Engage in an array of customer-facing duties, including onboarding schools, providing customer support, following up on service requests, and updating customer accounts.
- Conduct annual business reviews (ABRs) with clients to ensure progress on shared business objectives
ELL Coordinator, Instructional Coach and Teacher
Arise Charter Schools
01.2018 - 01.2021
- Develop and present district-wide professional developments best practices for educators of ELL's.
- Coach teachers on how to support their English learners with modifications, accommodations and technology as a support
- Monitor student growth and collect data through weekly, quarterly and yearly state testing.
Spanish Language Teacher
Eleanor McMain Secondary School
01.2017 - 01.2018
- Created curricula and syllabi for Spanish I and II classes
- Utilized all four domains of language acquisition to support students in their Spanish language development
- Supported each students' unique learning style and goals in the classroom and communicated with staff and parents to ensure students had communal support.
Education
Bachelor's - International Studies
The University of Arkansas at Little Rock
Master's - Spanish Literature And Teaching Foreign Languages
The University of Arkansas
12.2017
Skills
- Customer Service
- Bilingual in English and Spanish
- Account development
- Team Training
- Client Relationship Management
- Territory Management
Certification
- Customer Success Management Fundamentals Certification, LinkedIn, February 2023
- Effective Communication: Writing, Design and Presentation Specialization, Coursera, October 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual SaaS Account Manager
Faria Education Group
01.2021 - Current
ELL Coordinator, Instructional Coach and Teacher
Arise Charter Schools
01.2018 - 01.2021
Spanish Language Teacher
Eleanor McMain Secondary School
01.2017 - 01.2018
Bachelor's - International Studies
The University of Arkansas at Little Rock
Master's - Spanish Literature And Teaching Foreign Languages
The University of Arkansas
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