Jonathan Robinson
Pompano Beach,FL
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
10
10
years of professional experience
Work History
SaaS Renewal Account Manager
Citrix
Fort Lauderdale , Florida
07.2022 - 07.2024
- Managed a $3M-$7M territory of SaaS and On-prem customers.
- Maintained consistent performance above 110% to exceed annual targets.
- Initiated outbound calls and coordinated meetings with channel representatives to engage with 30+ daily customers.
- Utilized 120-day engagement model to enhance contract negotiations proactively.
- Ensured high renewal rates by consistently meeting deadlines.
- Collaborated with a large partner community and internal departments to successfully lead the renewal process.
Business Owner
Green Seasons Landscaping
Margate , Florida
10.2017 - 10.2023
- Created marketing strategy that utilized various web resources and lead generation tools resulting in six figure yearly income.
- Conducted daily on-site visits and cold calls to engage with 30-40 potential customers.
- Developed relationships with equipment vendors, contractors, and business development advisors.
- Devised and executed a retention-focused strategy within a subscription payment plan for increased client growth.
- Oversaw the design, development, and maintenance of outdoor areas.
Clinical Application Analyst
Promise Healthcare
Boca Raton , FL
07.2016 - 10.2017
- Played a pivotal part in ensuring the organization was able to achieve its EMR program implementation goals.
- Managed and synchronized integration project tasks.
- Worked closely with developers to ensure successful testing of custom interfaces.
- Identified workflow deficiencies during facility visits.
- Cross collaborated with various departments to understand pain points and integration needs.
Tier 2 Technical Interface Lead
InSight Software Systems
Weston , FL
08.2014 - 06.2016
- Collaborated with HL7 vendors to validate new and customized interface.
- Assisted clients with training to enhance their workflow.
- Configured Mirth Systems for seamless HL7 file transmission.
- Rolled out patches and builds across the organization.
- Resolved application bugs using SQL scripts.
- Performed system analysis to identify root cause of problems using remote diagnostic tools.
Education
Bachelor of Science - Telecommunications
I.T.T Technical Institute
Maitland, FL06-2002
Skills
- Vendor Relations
- Account Management
- Cold Calling
- CRM Software
- Sales expertise
- Contract Negotiation
- Client Relationship Management
- Sales Analysis
- Customer Service
- Excellent communication skills
- Sales Forecasting
Timeline
SaaS Renewal Account Manager
Citrix
07.2022 - 07.2024
Business Owner
Green Seasons Landscaping
10.2017 - 10.2023
Clinical Application Analyst
Promise Healthcare
07.2016 - 10.2017
Tier 2 Technical Interface Lead
InSight Software Systems
08.2014 - 06.2016
Bachelor of Science - Telecommunications
I.T.T Technical Institute
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