Katie Hefty
Portage
Summary
I started my journey working with a third-party company doing apartment trash-out cleanings, where I built a strong foundation in efficiency, attention to detail, and hard work. From there, I took the initiative to branch out on my own, growing my skills into a residential cleaning business. Today, I independently maintain five residential properties and two commercial spaces, consistently delivering reliable, high-quality results. I take pride in every job I do, bringing passion and care from start to finish, and ensuring each space I clean feels refreshed and well cared for.
Overview
2027
2027
years of professional experience
Work History
Kitchen Manager
The Railyard
Portage, WI
2026 - Current
- Oversaw daily kitchen operations, ensuring compliance with safety and health regulations.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Developed and implemented inventory management processes to reduce waste.
- Collaborated with suppliers to maintain quality standards for ingredients and supplies.
- Conducted regular performance evaluations to enhance team efficiency and morale.
- Established cost control measures that improved overall profitability of kitchen operations.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Residential House Cleaner
Self Employed Services
Portage, WI
03.2025 - Current
- Performed thorough cleaning tasks including dusting, vacuuming, and sanitizing surfaces.
- Utilized eco-friendly cleaning products to promote a healthy living environment.
- Developed customized cleaning plans based on client preferences and needs.
- Managed time efficiently to complete tasks within designated timeframes.
- Maintained organized cleaning supplies and equipment for optimal efficiency.
- Enhanced client satisfaction through attention to detail and responsive communication.
- Implemented best practices for safety and cleanliness in all residential spaces.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
Bartender
JJs Bar and Grill
Portage, WI
05.2024 - Current
- Crafted and served a diverse range of cocktails, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new staff on drink recipes and service protocols.
- Managed inventory levels by tracking stock and placing orders as needed.
- Engaged with customers to provide personalized recommendations and promote specials.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Processed cash and card transactions accurately, ensuring financial integrity.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Madison Area Technical College
Madison, WI06.2019
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Kitchen management
- Inventory control
- Waste reduction
- Attention to detail
- Cleaning and sanitation
- Health code compliance
- Policy and procedure enforcement
- Verbal and written communication
- Punctual on time
Timeline
Residential House Cleaner
Self Employed Services
03.2025 - Current
Bartender
JJs Bar and Grill
05.2024 - Current
Kitchen Manager
The Railyard
2026 - Current
High School Diploma -
Madison Area Technical College