Katie Hendrix
Commercial Insurance Marketing Manager
White Hall,AR
Summary
Knowledgeable commercial account manager of 4 years providing insurance solutions ranging from small new venture to large multi-state franchises. Results-driven worker, who is easily approachable AND coachable. Committed to growing business in a clear and organized manner that satisfy clients and meets demanding needs of superior service.
As our profession demands education, has continued to develop education and skills to forward future endeavors.
Large marketing rep connection and networking with broker to broker and agent connections
Overview
8
8
years of professional experience
Work History
Commercial Account Manager & Marketing Specialist
Resolute Insurance Group, LLC
06.2023 - Current
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Prepared client presentations and demonstrations of products to solicit new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for compliance with franchise requirements.
- Maintaining client and broker relationships via networking, service, etc to promote long term business growth
Commercial Account Manager
First Arkansas Insurance
08.2021 - 05.2023
- Account manager for large scale insurance programs including Arkansas Home Builders Self-insured fund, and Natural State Hospitality group
- All processing, certificates, endorsements, bonds, etc managed for producers
- Renewal review with producers and analyzing coverage comparisons in an ever changing Hard market for insurance
- Claims Management, certificate, and Bonds management.
Licensed Sales Producer
Rena Gilliam Allstate Agency
06.2020 - 06.2021
- Prioritizing bringing new business, as well as managing policy renewals, supporting customers through claim experience, and saving business
- Required daily self-improvement coaching.
Insurance Agent- Team Member
Alyson Bradford-White State Farm Agency
01.2020 - 06.2020
- New business production
- Quoting, data entry, claims management.
Dental Assistant
Tad Beene Dentistry
04.2018 - 06.2020
- Cleaning/sanitizing dental tools equipment, and treatment rooms including restocking supplies and prep for next patient
- Assisted dentist for procedures including fillings, crown prepping and temporary crowns, root canal treatments, casts, models, and impressions
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Managing the front desk by handling the hygienist scheduling, verifying insurance, calculating and collecting co-pays, filling cancellations, answering billing calls and calculating discrepancies.
Collections Manager & Data entry
Digestive Care, Inc.
10.2017 - 04.2018
- Performed administrative tasks such as record-keeping, writing correspondence and gathering materials
- Auditing
- Verifying insurance, calculating co-pay amounts, collecting payment, posting insurance payments and adjustments, disputes, refunds, and collection turn-overs.
Debt Collector
Mid-South Adjustment Co.
12.2015 - 10.2017
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Used skip tracing and other techniques to locate debtors
- Handling legal accounts and garnishments.
Education
High School -
White Hall High School
Licensed Insurance Producer - undefined
Seark
Skills
Analyzing coverages for potential prospects and current customers
Broad knowledge on personal lines and commercial insurance
Acord form and certificate requests including compliance, bid bonds, Payment, and performance bonds
Task Management and workflow
Adaptable and resourceful, if I don't know something, I will make sure to find the accurate answer, or find someone who can get that for me
Retention and sales, coverage analysis and comparison
Strong negotiator with a confident voice that is knowledgeable and easy to approach
Strongly motivated to close business and get the job done efficiently
Additional Information - Currently Studying
Pursuing CIC designation
References
- Matt Soto, First Arkansas Insurance, Producer, 870-413-8888
- Emily Kelley, First Arkansas Insurance, Producer, 870-692-3284
- Kyle Stone, Shelter Agency, Owner, 501-850-4444
Timeline
Commercial Account Manager & Marketing Specialist
Resolute Insurance Group, LLC
06.2023 - Current
Commercial Account Manager
First Arkansas Insurance
08.2021 - 05.2023
Licensed Sales Producer
Rena Gilliam Allstate Agency
06.2020 - 06.2021
Insurance Agent- Team Member
Alyson Bradford-White State Farm Agency
01.2020 - 06.2020
Dental Assistant
Tad Beene Dentistry
04.2018 - 06.2020
Collections Manager & Data entry
Digestive Care, Inc.
10.2017 - 04.2018
Debt Collector
Mid-South Adjustment Co.
12.2015 - 10.2017
High School -
White Hall High School
Licensed Insurance Producer - undefined
Seark