Katie Heward
Reno,CA
Summary
Passionately been working in the service Industry for over 10+ Years. Compassionate and level headed with a sincere and warm approach. Personable, dependable and dedicated to job, making sure to provide excellent customer service. Hardworking upbeat and bubbly, willing to help every customer with any issue and quickly resolve the situation. Quick to aid customers with any requests with positive energy and a smile. Providing a safe, fun, welcoming environment that is an unforgettable experience. Organized and trustworthy candidate successful at managing multiple priorities and dedicated to meet teams goals.
Overview
8
8
years of professional experience
Work History
Massage Therapist
Independent Contractor
02.2017 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up 100% to increase satisfaction and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
Cocktail Server
Garwoods Grill & Pier
12.2023 - 06.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lunch & Dinner Server
Sunny Side Restaurant & Lodge Lake Tahoe
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to 100 customers daily, and successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Safety Of Food Handling
California Food Handler Training Program
435 College Ave, Modesto, CA06.2023
No Degree - Alcohol Awareness Certificate
Alcohol Awareness Training Of Nevada
Las Vegas, NV06.2023
Licensed Massage Therapist - Massage Therapy CMT
Bodhi Tree Center For Healing Arts
Carson City, NV04.2010
GED -
Nevada Union High School
Grass Valley, CA05.2009
Skills
- Customer Service & Care
- Efficiency
- Dependability
- Safety
- Customer Needs Assessment
- Conflict Resolution Techniques
- Calm and Professional Under Pressure
- Experienced In Very High Volume And Stressful Environments
Timeline
Cocktail Server
Garwoods Grill & Pier
12.2023 - 06.2024
Lunch & Dinner Server
Sunny Side Restaurant & Lodge Lake Tahoe
06.2023 - Current
Massage Therapist
Independent Contractor
02.2017 - Current
No Degree - Safety Of Food Handling
California Food Handler Training Program
No Degree - Alcohol Awareness Certificate
Alcohol Awareness Training Of Nevada
Licensed Massage Therapist - Massage Therapy CMT
Bodhi Tree Center For Healing Arts
GED -
Nevada Union High School
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