Katie Hill
Tulsa,Oklahoma
Summary
Dedicated and results-oriented social worker with over 15 years of combined experience in social services, advocacy, and social policy. Proven track record of successfully managing high-pressure situations with professionalism and empathy. Specializes in supporting individuals and families through the creation of comprehensive treatment plans, delivering client-centered solutions with exceptional accuracy and timeliness. Experienced public speaker, trainer, and mentor, having guided and developed hundreds of professionals. Recognized across multiple agencies for consistently exceeding expectations and delivering impactful outcomes for clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hiring Manager
Family and Children Services
01.2024 - Current
- First Manager to fully staff all three of FCS’s highest-acuity programs, ensuring consistent, quality care for high-risk, high-needs clients.
- Established comprehensive training materials for new hires across all programs, standardizing onboarding and improving new employee readiness.
- Collaborated across departments, including HR, IT, and other programs, to streamline policies and processes, resulting in improved efficiency and interdepartmental communication.
- Reported directly to the Clinical Program Director while holding a supervisory role, managing the recruitment and onboarding process for therapists, case managers, LPNs, PRSS, and other key roles.
- Achieved a high success rate in candidate selection, consistently recruiting top talent that aligns with the organization's mission and needs.
- Demonstrated superior organizational skills by efficiently managing multiple schedules, programs, and projects simultaneously, delivering fast, high-quality results every time.
- Proactively enhanced recruitment processes by working closely with HR to align hiring strategies with organizational goals, contributing to increased retention and candidate satisfaction.
Family Support Specialist II
Urban Strategies Inc
03.2022 - 12.2023
- Managed a caseload of 70+ families with high accuracy, delivering tailored services and maintaining exceptional client satisfaction.
- Streamlined processes across the local program by collaborating with organizations, state agencies, and programs, enhancing operational efficiency.
- Led data and IT initiatives, gathering and analyzing both qualitative and quantitative information, while delivering data presentations to drive informed decision-making.
- Organized and facilitated community-building events (cooking classes, exercise programs, drug awareness) to foster social resiliency and community engagement.
- Raised funds and collected goods for hundreds of clients, providing critical resources to families in need.
- Trained and mentored new staff, ensuring a smooth transition and effective service delivery.
- Collaborated with stakeholders such as Tulsa Parks, Tulsa Housing Authority, and local officials to organize events, address safety concerns, and maintain service areas.
- Recognized in nonprofit newsletters for outstanding contributions and client impact.
Social Service Specialist/Child Welfare Specialist II
Department Of Human Services
03.2019 - 03.2022
- Managed a caseload of 1,000 families monthly, determining eligibility for services such as SNAP, TANF, LIHEAP, Medicare, and more, while maintaining high accuracy and meeting strict deadlines.
- Expertly handled high-pressure cases, including sexual abuse, domestic violence, suicide, and drug abuse, with professionalism, calm demeanor, and effective de-escalation techniques.
- Led investigations in collaboration with law enforcement, the district attorney, and the DHS Office of Inspector General (OIG) to address fraud, misuse of resources, and child welfare concerns.
- Provided comprehensive child welfare services, including CPS, permanency planning, and adoption case support, ensuring both immediate and long-term solutions for families.
- Mastered DHS documentation and reporting systems within six months, becoming a mentor to new team members and earning recognition for expertise in complex state systems.
- Collaborated with multiple agencies and programs to ensure clients received comprehensive and fair treatment, always advocating from a strengths-based approach.
- Admitted as an expert in child welfare and safety in court, demonstrating deep knowledge of psychological, medical, developmental, and criminal histories and reports.
- Coordinated high-intensity operations, including overnight stake-outs and high-stakes removals, ensuring the safety of children and families in urgent situations.
Business Owner/Contractor
Rethinking Normal Inc
01.2009 - 12.2018
- Led a business dedicated to advocacy and social policy change, focusing on leadership development and advancing LGBTQ rights.
- Pioneered national gender policy changes, directly influencing policies that promote equality for LGBTQ individuals across the country.
- Delivered keynote speeches to audiences of thousands, presenting on topics such as legal rights, medicine, psychology, racism, bullying, sexism, and LGBTQ activism.
- Featured on local, national, and international media, including television, talk shows, radio, and other recognizable outlets, advocating for social justice and policy reform.
- Paid public speaker and lecturer for graduate and medical school programs, educating students on complex issues in sociology, law, and medicine.
- Published writer, contributing articles, journals, and books on social dilemmas surrounding self-expression, including multiple pieces for The New York Times.
- Recognized as a leader in social advocacy, using public platforms to address and promote awareness of racism, sexism, and gender identity issues.
Education
Two Bachelors - Anthropology and Sociology
University Of Tulsa
Tulsa, OK05.2016
Skills
- Technologically Proficient
- Quick Learner
- Teaching & Training
- De-escalation Expertise
- Public Speaking
- Empathy & Client Focus
- Cross-functional Communication
- Problem Solving
- Critical Thinking
Websites
Certification
Certified Case Manager II (2024)
Certified Behavioral Health Wellness Coach (2024)
Timeline
Hiring Manager
Family and Children Services
01.2024 - Current
Family Support Specialist II
Urban Strategies Inc
03.2022 - 12.2023
Social Service Specialist/Child Welfare Specialist II
Department Of Human Services
03.2019 - 03.2022
Business Owner/Contractor
Rethinking Normal Inc
01.2009 - 12.2018
Two Bachelors - Anthropology and Sociology
University Of Tulsa
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