Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Hilton

Grantsville,UT

Summary

Dynamic General Manager with a proven track record at All Star Bowling and Entertainment. Shines in leadership and operations management. Successfully increased sales revenue through strategic initiatives and built strong client relationships. Skilled at problem solving and team building, encouraging a motivated workforce to achieve organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

All Star Bowling and Entertainment
08.2023 - Current


  • I oversee all aspects of daily operations, including staff management, customer service, and financial
    performance.
    • Lead a team of 20-40 employees, providing guidance, training, and support to ensure high levels of
    productivity and performance.
    • I establish strong relationships with key people such as suppliers, vendors, and customers to enhance
    business partnerships, and guest experiences.
    • Create employee schedules that ensured adequate staffing levels during peak hours while doing my
    best to control labor costs.
    • Cultivate a workplace culture that builds community among employees while upholding a professional
    business environment.

Sales Manager

All Star Bowling and Entertainment
06.2019 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Apparel Associate

Smiths Marketplace
10.2017 - 03.2018
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.

Wrapper

The Cacao Group
02.2016 - 08.2017
  • Wrapping various products
  • Packaged various products
  • Was in charge of inventory
  • Quality inspected various products
  • Cased various products and got ready to ship to customers.

Education

Medical Assistant Diploma - Medical

Utah Career College
West Jordan, UT

High School Diploma -

Hunter High School
West Valley City, UT
01-2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Cash Handling (6 years)
  • Sales Management
  • Phone Etiquette
  • Retail Management

Certification

Food Handlers Certification

TIPS Certified

Drivers Licence

Timeline

General Manager

All Star Bowling and Entertainment
08.2023 - Current

Sales Manager

All Star Bowling and Entertainment
06.2019 - Current

Apparel Associate

Smiths Marketplace
10.2017 - 03.2018

Wrapper

The Cacao Group
02.2016 - 08.2017

Medical Assistant Diploma - Medical

Utah Career College

High School Diploma -

Hunter High School

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