Katie Holley
Bank of America
Pensacola
12
years of professional experience
Results-driven Digital Fraud Analyst with expertise in data analysis, fraud detection, and dispute resolution. Proven ability to develop effective fraud prevention strategies while ensuring regulatory compliance.
Work History
Digital Fraud Analyst
3 Years 5 Months- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Conducted risk assessments to evaluate potential vulnerabilities in banking systems.
- Developed and implemented procedures for reporting and investigating suspicious transactions.
- Mentored junior analysts on best practices for fraud detection and prevention techniques.
Fraud Analyst
5 Years 8 Months- Analyzed transaction data to identify patterns of fraudulent activity and mitigate risk.
- Collaborated with cross-functional teams to develop and refine fraud detection strategies.
- Conducted thorough investigations into suspected fraudulent cases, ensuring compliance with regulatory standards.
- Implemented enhanced monitoring systems to improve detection rates of suspicious transactions.
- Prepared detailed reports summarizing findings and recommending actions to prevent future incidents.
Customer Service Representative
6 Years 3 Months- Facilitated customer inquiries through various channels, ensuring timely and accurate responses.
- Resolved complex account issues by collaborating with internal teams for effective solutions.
- Analyzed customer feedback to enhance service delivery and improve satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Data analysis
Fraud detection
Fraud prevention
Dispute resolution
Accomplishments
- Collaborated with team of 10 in the development of Zelle Hybrid best practices
- .
- Achieved top 20% performer by completing metrics with accuracy and efficiency.
Timeline
Digital Fraud Analyst
Bank of America
02.2023 - 07.2026Read More
Fraud Analyst
Bank of America
06.2020 - 02.2026Read More
Customer Service Representative
Bank of America
03.2014 - 06.2020Read More
High School Diploma
Read More