Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katie Johnson

Salt Lake City,UT

Summary

Dynamic manager with a proven track record at Einstein Bros. Bagels, excelling in employee training and budget management. Enhanced customer satisfaction through effective problem-solving and team leadership. Developed strategic plans that improved performance metrics and fostered a safe, productive environment, ensuring optimal business growth and team engagement.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager Food

Einstin Bro Bagles
08.2013 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Layton High
Layton, UT
06-2013

Skills

  • Employee training
  • Budget management
  • Safety procedures
  • Customer service
  • Team building
  • Staff scheduling
  • Problem solving
  • Team leadership
  • Decision-making
  • Staff management
  • Staff development
  • Positive attitude
  • Adaptability and flexibility

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • ServSafe Food Handler's Certification
  • Utah Driver's License

Timeline

Manager Food

Einstin Bro Bagles
08.2013 - 03.2025

High School Diploma -

Layton High

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