KATIE JACKSON
Santa Monica,CA
Summary
A reliable and detail-oriented professional with more than five years of experience in retail management and third-wave coffee. Experienced in upholding training programs and implementing organizational strategies. Passionate about providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Caffe Luxxe
01.2022 - Current
- Oversees the daily production and execution of food, beverage and retail sales at Caffe Luxxe’s highest-grossing café out of 8 total locations.
- Handles scheduling and payroll, cash flow, inventory maintenance, COGS evaluation, HQ-to-café communications, health code standards, and other operational duties in accordance with café expectations.
- Cultivates a consistently welcoming, positive space for both employees and guests to connect over delicious, award-winning coffee at LA’s pioneer third-wave coffee company.
- Collaborates with ASM, teammates and leaders to uphold Caffe Luxxe’s uniquely comprehensive training program.
- Received first place in Caffe Luxxe’s annual latte art competition in 2022.
Lead Barista
Blue Bottle Coffee
08.2018 - 07.2020
- Prepared and served individualized espresso, pour over, and cold brew coffees, as well as other refreshments and teas with fine precision.
- Upheld exceptional service to guests by providing personalized recommendations and holding world-class expertise on third wave coffee practices.
- Cultivated team-wide curiosity and knowledge of coffee through in-house tastings, cuppings, and new-member trainings.
- Provided timely and consistent feedback to team members to enhance consistent improvement in workflow, hospitality and product quality.
Shop Manager
Miette Patisserie and Confiserie
09.2016 - 07.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures to maximize efficiency.
Education
BACHELOR OF ARTS (B.A.) - SOCIOLOGY AND HOLISTIC HEALTH
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CASkills
Barista skills
Customer Engagement
Health and Safety Regulations
Sales Tracking
Cost monitoring
Operations Management
Timeline
Cafe Manager
Caffe Luxxe
01.2022 - Current
Lead Barista
Blue Bottle Coffee
08.2018 - 07.2020
Shop Manager
Miette Patisserie and Confiserie
09.2016 - 07.2018
BACHELOR OF ARTS (B.A.) - SOCIOLOGY AND HOLISTIC HEALTH
SAN FRANCISCO STATE UNIVERSITY
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