Katie Jackson
White Bear Lake,MN
Summary
Organized and reliable administrative professional with extensive experience in nonprofit and community organizations. Proficient in customer service, office administration, scheduling, and data management. Demonstrated ability to manage multiple priorities in fast-paced environments while ensuring positive experiences for clients and staff. Committed to supporting organizational goals with a strong work ethic and effective communication skills.
Overview
8
8
years of professional experience
Work History
Specialty Programs and Development Administrator
White Bear Center for the Arts
White Bear Lake, MN
04.2025 - Current
- Provide administrative and customer service support for programs, instructors, and community partners.
- Manage registrations, maintain accurate records, and track memberships and donations using CRM systems.
- Prepare invoices, draft contracts, and assist with general office and front desk operations.
- Coordinate schedules, update calendars, and support day-to-day administrative needs.
- Coordinated events to engage local artists and enhance public participation.
- Facilitated communication between staff, artists, and community partners for collaboration.
- Assisted in grant writing efforts to secure funding for art projects and activities.
- Drafted and revised internal documents, such as policies, manuals, job descriptions, reports, and presentations.
Member Services & Membership Advisor
YMCA of the North
Shoreview, MN
03.2021 - 03.2025
- Delivered consistent, high-quality customer service in a busy front desk setting.
- Processed payments, updated member accounts, managed check-ins, and scheduled appointments.
- Conducted facility tours and addressed member questions and concerns professionally.
- Assisted with opening and closing procedures and general administrative support.
Receptionist & Office Assistant
White Bear Center for the Arts
White Bear Lake, MN
09.2021 - 10.2022
- Served as the primary point of contact, greeting visitors and answering phones.
- Provided clerical support including filing, scheduling, and data entry.
- Helped maintain an organized and efficient office environment.
Program Director
YMCA of the North
Shoreview, MN
04.2019 - 07.2020
- Managed daily operations, scheduling, and coordination in a family-focused program environment.
- Maintained records, handled participant communication, and supported staff coordination.
- Coordinated staff training sessions to enhance program delivery and participant experience.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Hired and developed staff members to collaboratively achieve program goals.
- Developed and implemented community engagement programs for diverse populations.
Fundraising & Customer Support Specialist
Twin Cities PBS
Saint Paul, MN
09.2017 - 03.2019
- Managed high-volume inbound and outbound calls while maintaining excellent service standards.
- Entered and updated supporter information accurately in database systems.
- Assisted callers with questions, requests, and problem resolution.
Education
Diploma -
White Bear Lake Area High School
White Bear LakeSkills
- Customer service and client relations
- Front desk and office administration
- Phone, email, and in-person communication
- Scheduling and calendar coordination
- Data entry and record management
- Registration, billing, and payment processing
- CRM and database systems
- Multi-tasking and time management
- Problem solving and professional discretion
- Event coordination
- Contract preparation
- Administrative support
- Budget management
- Program logistics
- Staff coordination
- Effective communication skills
- Attention to detail
- Leadership skills
- Public speaking skills
- Analytical thinking
Volunteer Experience
- Job's Daughters International - Minnesota, Certified Adult Volunteer, 02/2008-Present, Support statewide events and meetings through administrative and organizational roles., Maintain records, manage budgets, and serve in leadership positions including Secretary and Treasurer.
- Minnesota DeMolay, Executive Assistant, 08/2017-Present, Coordinate event registration, documentation, and administrative support for large programs.
References
References available upon request.
Timeline
Specialty Programs and Development Administrator
White Bear Center for the Arts
04.2025 - Current
Receptionist & Office Assistant
White Bear Center for the Arts
09.2021 - 10.2022
Member Services & Membership Advisor
YMCA of the North
03.2021 - 03.2025
Program Director
YMCA of the North
04.2019 - 07.2020
Fundraising & Customer Support Specialist
Twin Cities PBS
09.2017 - 03.2019
Diploma -
White Bear Lake Area High School