Katie Johnson
Bastrop
Summary
Personable and client-centered leader who is empathetic to the customer and employee experience. Models astute business sense, collaboration, problem-solving skills, and good time management.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Absolute Body Balance
09.2023 - 06.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Owner/Licensed Massage Therapist
Intuitive Bodyworks
06.2020 - 06.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Massage Therapist
Four Seasons Hotels And Resorts
10.2018 - 05.2019
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Lead Massage Therapist
Elements Massage
01.2014 - 10.2018
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Mentored new massage therapists, fostering professional growth and development within the team.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
- Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
- Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business's culture and values.
Education
Licensed Massage Therapist - Massage Therapy
Parker University School of Massage Therapy
Dallas08.2012
Skills
- Industry Expertise
- Business Management
- Massage Therapy
- Relationship building and management
- Profit and Loss
- Staff Training
- Customer Satisfaction
- Crisis Management
- Clerical Support
Timeline
Massage Therapist
Absolute Body Balance
09.2023 - 06.2024
Owner/Licensed Massage Therapist
Intuitive Bodyworks
06.2020 - 06.2023
Massage Therapist
Four Seasons Hotels And Resorts
10.2018 - 05.2019
Lead Massage Therapist
Elements Massage
01.2014 - 10.2018
Licensed Massage Therapist - Massage Therapy
Parker University School of Massage Therapy
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