Katie Johnston
Imperial Beach,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Bullpen I.B.
Imperial Beach, CA
12.2018 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA06-2001
Skills
- Payment Processing
- Suggestive Selling
- Beverage Preparation
- Health codes compliance
- Basic accounting
- Outgoing Personality
- Outstanding customer service
- Professional Appearance
- Excellent judgment
- Courteous
- Engaging personality
- Point of sale systems
- Proficient in mixology
- Customer Service
- ABC regulations
- Bar service preparation
- Maintaining a clean bar
- Identification verification
- Cash Register Operation
- New Hire Training
- Cash and credit transactions
- Anticipating guest needs
Certification
- ABC certified
- Food handler certified
Timeline
Bartender
Bullpen I.B.
12.2018 - Current
High School Diploma -
Mar Vista Senior High School
- ABC certified
- Food handler certified
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