Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Jones

Albemarle,NC

Summary

My years of customer service experience have molded me into the leader that I am today. I am motivated, dedicated, and would be an asset to any company.

Overview

12
12
years of professional experience

Work History

Internal Claims Examiner

TCS/Transamerica
07.2022 - Current
  • Work closely with nurses, doctors, and hospitals to ensure that accurate information is provided on claims
  • Help policy owners with any questions or concerns that they have about their policy

Front Desk Clerk/Night Auditor

Days Inn
06.2021 - 07.2022
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Assistant Manager/Hotel Front Desk Clerk

Galloway Inn
05.2012 - 06.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Lonoke High School
Lonoke, AR
05.1998

Skills

  • Adaptability
  • Team Working Abilities
  • Problem Solving
  • Instruct and Follow Orders
  • Customer Service Experience
  • Team Leading

Timeline

Internal Claims Examiner

TCS/Transamerica
07.2022 - Current

Front Desk Clerk/Night Auditor

Days Inn
06.2021 - 07.2022

Assistant Manager/Hotel Front Desk Clerk

Galloway Inn
05.2012 - 06.2021

High School Diploma -

Lonoke High School
Katie Jones