My years of customer service experience have molded me into the leader that I am today. I am motivated, dedicated, and would be an asset to any company.
Overview
12
12
years of professional experience
Work History
Internal Claims Examiner
TCS/Transamerica
07.2022 - Current
Work closely with nurses, doctors, and hospitals to ensure that accurate information is provided on claims
Help policy owners with any questions or concerns that they have about their policy
Front Desk Clerk/Night Auditor
Days Inn
06.2021 - 07.2022
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Assistant Manager/Hotel Front Desk Clerk
Galloway Inn
05.2012 - 06.2021
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive Marketing Director at Transamerica Financial Advisors, Inc and World Financial GroupExecutive Marketing Director at Transamerica Financial Advisors, Inc and World Financial Group