Professional Summary
Overview
Work History
Education
Skills
Timeline

Katie Jones

Golden Glo Espresso
Rathdrum,ID
2
years of professional experience

Shift Lead and Trainer supporting fast-paced food service operations through specialty drink preparation, accurate cash register handling, and clear team communication. Trains new hires on drink builds, food service, and till operations while keeping shifts organized and food-safety standards in place. Supports smooth customer service by balancing speed, accuracy, and floor coordination.

Work History

Shift Lead and Trainer

1 Year 4 Months
Golden Glo Espresso | 04.2025 - 08.2026
  • Trains new employees in drink preparation, food service, and till operations
  • Prepared specialty drinks and food order in a fast-paced customer service environment
  • Trained new employees on drink preparation, food service, and till operations to ensure consistent service quality
  • Maintained cleanliness, organization, and food safety standards during shifts to promote a safe and inviting environment
  • Developed strong communication and teamwork skills through collaboration with customers and coworkers

Kootenai Medical Center PETS Volunteer

7 Months
Kootenai Medical Center | 09.2024 - 04.2025
  • Executed transportation of discharged patients and medical equipment, prioritizing safety and timely delivery within hospital premises.
  • Maintained high standards of hygiene by cleaning, sanitizing, and restocking patient transport equipment to ensure safety and efficiency.
  • Supported hospital operations by ensuring patient care areas remained safe and well-organized.
  • Strengthened professionalism, responsibility, and patient interaction skills in a healthcare setting

Education

Associate of Arts

North Idaho STEM Charter Academy | Rathdrum, ID | 05-2027

Teacher's Assistant

January 2025- June 2025

  • Assisted teachers with classroom organization and student support
  • Helped manage classroom tasks and improve daily workflow
  • Demonstrated responsibility, communication, and leadership skills

First Aid Certified

  • Trained in emergency response and basic patient care skills

Communications Certificate

  • Expected May 2027
  • Developed professional speaking and interpersonal communication abilities

General Associate of Arts Degree

North Idaho College | Coeur d’Alene, ID | 05-2027
Expected: May 2027

Skills

Customer service
Cash handling
Point of sale systems
Food safety
Staff training
Cleaning and sanitation
Inventory control
Team communication
Conflict resolution
Schedule coordination

Timeline

Shift Lead and Trainer

Golden Glo Espresso
04.2025 - 08.2026Read More

Kootenai Medical Center PETS Volunteer

Kootenai Medical Center
09.2024 - 04.2025Read More

North Idaho College

General Associate of Arts Degree
Read More

North Idaho STEM Charter Academy

Associate of Arts
Read More
Katie Jones