Nathan Griffen
Hudsonville
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
18
18
years of professional experience
Work History
Shift Lead Trainer
WESCO
Hudsonville
09.2022 - 05.2023
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled cash register transactions accurately while providing excellent customer service.
- Checked orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Coached and trained employees and managed daily work assignments to enhance operations.
Delivery Driver
Dominos's Pizza
Jenison
08.2021 - 03.2022
- Inspected vehicle and maintained gas, oil and water levels.
- Conducted pre-inspections to keep vehicles reliable and well-maintained.
- Kept accurate logs of all deliveries and trips.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Supervisor of Operations
Knape & Vogt Manufacturing
Grand Rapids
10.2013 - 02.2015
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Enforced federal, state, local and company rules for safety and operations.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Maintained accurate records for tracking progress and performance of team members.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs and metrics.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Recruited, interviewed and selected employees to fill vacant roles.
- Responded to information requests from superiors, providing specific documentation.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Evaluated existing processes regularly for potential optimization opportunities.
Tool Crib Manager
Amphenol Borsch Technologies
Grand Rapids
07.2005 - 11.2009
- Assisted manufacturing team with efficient distribution of durable and perishable goods from tool cribs inventory.
- Conducted regular audits of the tool crib area to ensure compliance with established standards.
- Consistently met company and department objectives within budget and time constraints.
- Responded promptly to requests from internal customers for special orders or replacements parts.
- Received, stored and issued items such as dies, gauges and fixtures.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Identified obsolete or damaged tools that needed to be discarded or replaced.
- Created reports on tool inventory levels, usage trends and other metrics related to the tool crib.
- Organized periodic inventories of all items stored in the tool crib area.
- Maintained an organized system for tracking tool crib items.
- Developed strategies to optimize efficiency of the tool crib processes.
- Issued tools and equipment to workers, maintaining records of tools and equipment issued and returned on computer.
- Resolved any discrepancies between physical counts and computerized inventory records.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
Education
High School Diploma -
Jenison High School
Jenison, MI05-2001
Some College (No Degree) - Pre-Medical
University of Michigan
Ann Arbor, MISkills
- Employee training
- Task delegation
- Conflict resolution
- Quality assurance
- Customer service
- Inventory management
- Team building
- Safety protocols
- Communication skills
- Relationship management
- Team motivation
- Coaching and mentoring
Timeline
Shift Lead Trainer
WESCO
09.2022 - 05.2023
Delivery Driver
Dominos's Pizza
08.2021 - 03.2022
Supervisor of Operations
Knape & Vogt Manufacturing
10.2013 - 02.2015
Tool Crib Manager
Amphenol Borsch Technologies
07.2005 - 11.2009
High School Diploma -
Jenison High School
Some College (No Degree) - Pre-Medical
University of Michigan