Joni Hunter
Cracker Barrel
Lebanon,TN
19
years of professional experience
Dynamic hospitality professional with a strong focus on customer service and employee training, demonstrated at Cracker Barrel. Proven ability to enhance guest experiences through effective team motivation and process improvements, while maintaining high service standards. Skilled in developing training materials and conducting performance evaluations to drive team success.
Work History
Shift Lead/Lead Trainer/Server
3 Years 2 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on best practices and operational standards.
- Collaborated with management to implement process improvements for guest satisfaction.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall dining experience.
Server Trainer/ Server
15 Years 8 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on best practices and operational standards.
- Collaborated with management to implement process improvements for guest satisfaction.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall dining experience.
Server Trainer/ Server
14 Years 10 Months- Trained new staff on menu knowledge and service techniques to enhance guest experiences.
- Implemented standardized training procedures, ensuring consistency in service quality across shifts.
- Assisted management in developing training materials and resources for ongoing staff development.
- Conducted performance evaluations, providing constructive feedback to improve individual and team performance.
Education
High School Diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Timeline
Shift Lead/Lead Trainer/Server
Cracker Barrel
07.2023 - CurrentRead More
Server Trainer/ Server
Tommy Bahama Restaurant & Bar
12.2007 - 10.2022Read More
Server Trainer/ Server
Rae’s Restaurant and Lounge
10.2007 - 06.2023Read More
Canon McMillan Sr High School
High School Diploma
Read More