Michael Smethers

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Trained and mentored team members on operational procedures and customer engagement techniques.
• Managed inventory levels, reducing waste through effective stock control practices.
• Assisted with implemented new training programs, enhancing employee performance and service quality.
• Supervised cash handling processes to ensure accuracy and compliance with company policies.
• Trained and mentored new cashiers in customer service techniques and point-of-sale systems.
• Managed daily cash register operations, balancing drawers at end of shifts for financial integrity.
• Resolved customer inquiries and issues, enhancing overall dining experience through effective communication.
• Implemented inventory tracking procedures, improving efficiency in stock management and replenishment.
• Collaborated with management to develop promotional strategies that increased sales during peak periods.
• Ensured adherence to safety protocols during transactions, fostering a secure environment for customers and staff.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Enhanced food safety by conducting thorough inspections of food products and storage facilities.
• Maintained high standards of food safety and hygiene through proper handling, storage, and sanitation practices.
• Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
• Consistently followed food safety guidelines to maintain a safe and sanitary workspace for all employees.
• Prepared ice cream orders quickly while adhering to proper food safety guidelines.
• Complied with all food safety standards to ensure a safe dining experience for customers.
• Supervised daily operations to ensure team efficiency and adherence to safety protocols.
• Trained and mentored new employees on operational processes and customer service standards.
• Coordinated shift schedules to optimize staffing levels and meet business demands.
• Resolved customer complaints promptly, fostering a positive service experience and loyalty.
• Ensured compliance with company policies during daily operations to maintain quality standards.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent record-keeping.
• Collaborated with team members to streamline checkout processes during peak hours.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion, and Integrity,

• Installed roofing systems using various materials, ensuring durability and weather resistance.
• Conducted thorough inspections to identify leaks and potential issues, recommending repairs as necessary.
• Collaborated with team members to optimize workflow efficiency and ensure project completion on schedule.
• Maintained equipment and tools in top condition, preventing delays due to malfunctions or safety hazards.
• Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
• Performed patching and resealing of roofs to provide maintenance, repairs and protection.
• Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
• Collaborated with team members to complete projects within deadlines and specifications.
• Maintained accurate records of materials used and project progress for reporting purposes.
• Worked with metal, shingle and rubber roofing systems.
• Removed and disposed of old roofing materials.
• Installed new decking and flashing.

THIS WAS A SECONG JOB I was still employed w Dairy Queen working nights and weekends. I did work through summer/fall of 2025. Hours werent there season made it slow down. I put in my two weeks notice before leaving the company.

• Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
• Maintained inventory accuracy through regular cycle counts and data entry in inventory management systems.
• Collaborated with team members to optimize workflow and improve order fulfillment processes.
• Conducted quality control inspections on incoming shipments to verify product specifications. Quality control.
• (Started training for implemented safety measures resulting in a reduction of workplace accident accidents,
• Received and processed warehouse orders using handheld scanner.
• Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
• Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
• Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
• Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
• Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
• Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.