Kyle Mills
Nampa ,ID
Summary
Proven leader with extensive experience in employee training and customer service, notably at Dutch Bros. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in order accuracy and efficiency. Skilled in decision-making and guest service, demonstrated through successful shop openings and the training of over 20 employees per location.
Overview
5
5
years of professional experience
Work History
Shift Lead/ Trainer
Dutch Bros
Nampa, ID
06.2021 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Created daily schedules for coworkers to ensure shift flowed smoothly.
Regional Trainer
Dutch Bros
Nampa
07.2022 - 04.2023
- Tasked with traveling to other states to oversee the opening of new shops as well as the training of the new employees.
- Organized and executed the training of over 20 new employees per shop.
- Consistently maintained guidelines and training procedures to the highest exoectations.
To Go Specialist
Olive Garden
Nampa Id
02.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID06.2021
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Regional Trainer
Dutch Bros
07.2022 - 04.2023
Shift Lead/ Trainer
Dutch Bros
06.2021 - 05.2024
To Go Specialist
Olive Garden
02.2019 - 07.2021
High School Diploma -
Nampa Senior High School