Jimena Herrera
Bakersfield,CA
Summary
Dynamic leader and adept Social Media Manager from Burger Time, skilled in team management and customer service. Excelled in building high-performing teams at Tacos La Villa, enhancing employee retention through effective training and positive feedback. Demonstrated cash handling expertise, significantly improving financial accuracy and customer satisfaction. Achieved substantial follower growth through strategic content and engagement.
Overview
3
3
years of professional experience
Work History
Shift Lead, Trainer
Tacos La Villa
08.2023 - 08.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
Social Media Manager, Cashier
Burger Time
09.2021 - 07.2023
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Agricultural Science
Bakersfield College
1801 Panorama Dr, Bakersfield CA05.2026
High School Diploma -
Arvin High School
900 Varsity Rd, Arvin CA05.2021
Skills
- Team Management
- Cash handling
- Cash Register Operation
- Store maintenance
- Staff Motivation
- Positive Attitude
- Punctual and Reliable
- Decision-making capabilities
- Customer service focus
- Employee Training
Languages
Spanish
English
Timeline
Shift Lead, Trainer
Tacos La Villa
08.2023 - 08.2024
Social Media Manager, Cashier
Burger Time
09.2021 - 07.2023
Associate of Science - Agricultural Science
Bakersfield College
High School Diploma -
Arvin High School
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