Jimena Herrera
373 N Villa ,CA
Summary
Dynamic leader and adept Social Media Manager from Burger Time, skilled in team management and customer service. Excelled in building high-performing teams at Tacos La Villa, enhancing employee retention through effective training and positive feedback. Demonstrated cash handling expertise, significantly improving financial accuracy and customer satisfaction. Achieved substantial follower growth through strategic content and engagement.
Overview
3
3
years of professional experience
Work History
Cashier Team Leader, Trainer
Tacos La Villa
2023.08 - 2024.08
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
Social Media Manager, Cashier
Burger Time
2021.09 - 2023.07
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Increased follower engagement with interactive content and timely responses to comments.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
Education
Associate of Science - Agricultural Science
Bakersfield College
1801 Panorama Dr, Bakersfield CA05.2026
High School Diploma -
Arvin High School
900 Varsity Rd, Arvin CA05.2021
Skills
- Workload prioritization
- Team Management
- Cash handling expertise
- Cash Register Operation
- Store maintenance
- Staff Motivation
- Positive Attitude
- Customer Service
- Cashier training
- Punctual and Reliable
Timeline
Cashier Team Leader, Trainer
Tacos La Villa
2023.08 - 2024.08
Social Media Manager, Cashier
Burger Time
2021.09 - 2023.07
Associate of Science - Agricultural Science
Bakersfield College
High School Diploma -
Arvin High School
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