Katie Jones-Denson
Pleasant Prairie,WI
Summary
Dedicated professional with a strong background in customer service and education, providing exceptional experiences for diverse populations. Expertise in developing tailored educational programs, fostering collaboration with interdisciplinary teams, and ensuring adherence to community regulations.
Overview
22
22
years of professional experience
Work History
Pool Monitor
Fiduciary Real Estate
Kenosha, USA
05.2024 - Current
- Monitored activities of tenants and guests to ensure safe use of property amenities, promoting a secure environment.
- Enforce community rules and regulations.
- Resolved conflict situations calmly and effectively, fostering a harmonious community atmosphere.
- Delivered exceptional customer service, enhancing tenant satisfaction across diverse backgrounds.
- Applied knowledge of the Fair Housing Act to promote fair and equitable treatment for all residents.
Homeschool Teacher
Jones-Denson Homeschool
Kenosha, USA
09.2016 - Current
- Researched, developed, and implemented curriculum for 3 children across pre-k to 4th grade, aligning with state subject requirements and fulfilling 875 instruction hours yearly.
- Collaborated with medical, psychological, and therapeutic professionals to design and evaluate a comprehensive home program supporting a student with an intellectual disability.
- Managed household administration, including scheduling, finance, inventory, organization, record keeping, and delegation of tasks.
Guest Service Lead
Gordmans
Wausau, USA
09.2008 - 09.2010
- Organized operations at guest service desk to enhance customer service and streamline time management.
- Utilized de-escalation skills to resolve guest issues, ensuring satisfaction and promoting a safe environment for staff and visitors.
- Maintained organization, time management, decision-making, and customer service at the guest service desk.
- Trained guest service associates in cash handling, customer service, and interpersonal skills to strengthen guest relationships and improve daily operations.
Literacy Tutor
America Reads
Minneapolis, USA
09.2004 - 05.2005
- Mentored 5th grade students in reading skills and provided homework help, enhancing their academic confidence and engagement at various St. Paul elementary schools.
- Tutored students from impoverished, underrepresented, multicultural communities, fostering lifelong learning skills and sparking interest in higher education.
- Collaborated with an interdisciplinary team to enhance literacy education strategies, ensuring comprehensive support for student learning.
Education
Bachelor of Arts -
University of Minnesota
Minneapolis, MNSkills
- Customer service expertise
- Conflict resolution
- Time management
- Team collaboration
- Written and oral communication
- Training and development
- Microsoft Office proficiency
- Organized
- Reliable
- Eager learner
Pronouns
She/Her
Volunteer History
She/Her
Timeline
Pool Monitor
Fiduciary Real Estate
05.2024 - Current
Homeschool Teacher
Jones-Denson Homeschool
09.2016 - Current
Guest Service Lead
Gordmans
09.2008 - 09.2010
Literacy Tutor
America Reads
09.2004 - 05.2005
Bachelor of Arts -
University of Minnesota