KATIE JORDAN
Indianapolis,IN
Summary
Dynamic Community Engagement Manager with over six years of experience fostering community growth and enhancing user participation. Proven leader in launching and managing strategic initiatives like Champions, User Groups, and Employee Ambassadors, driving significant increases in engagement. Skilled in leading programs, organizing events, and executing effective communication and branding strategies. Proficient in relationship building, creative campaign development, and cross-functional collaboration. Passionate about storytelling and community building.
Overview
6
6
years of professional experience
Work History
Manager, Community Engagement
Copado
03.2021 - Current
- Implemented strategic initiatives that resulted in a
900% growth in community engagement, tripling the
number of registered users and ensuring consistent
quarter-over-quarter growth in active participation. - Spearheaded global Copado Champions Program,
growing it from 18 to 31 participants. Organize
monthly enablement sessions that contributed to a
250% increase in community posts, enhanced social
media presence, and improved certification rates. - Led team through strategic initiatives such as
Copado Mentorship Program, Community Challenges,
User Groups, Community Newsletter, and
Monthly Spotlight Series on LinkedIn. - Launched DevOps Masters Event Series, achieving
a consistent 30% attendance rate, and spotlighting
community members with engaging user-driven
content. - Orchestrated two Copado Community Day events,
each attracting over 500 attendees. Managed user-led
breakout sessions, panel discussions, Demo-Jam,
and Community Awards ceremony.
Community Engagement Specialist
Onebridge
06.2018 - 03.2021
- Designed and executed employee gamification strategy, enhancing cross-functional engagement, goal achievement, and recognition of individual contributions. Saw 5% increase in employee's feeling part of a team working toward shared goals.
- Coordinated re-branding initiative focused on refining company values and culture. This effort directly contributed to 10% increase in overall employee engagement score.
- Oversaw new employee orientation, ensuring alignment with brand values and laying groundwork for strong internal and external relationships.
- Standardized brand across web, social media, sales, and internal communication, enhancing brand image and fostering engagement among employees, community, and customers.
Education
Bachelor of Arts - Communication
DePauw University
Greencastle, IN 05.2018
Skills
- Community Engagement
- Relationship Building
- Event Planning and Management
- Team Leadership
- Creative Campaign Creation
- Teamwork and Collaboration
- Verbal and Written Communication
Leadership & Community
Podcast Guest
Thriving Community Show • 08/2022
- Featured guest on an episode focused on Increasing Member Engagement with a Champion Program, shared insights on effective community strategy and engagement techniques.
Mentee
Community Club • 10/2021 - 12/2021
- Engaged in a mentorship program with a seasoned community expert to deepen my understanding of community building and engagement. Enhanced leadership skills and industry connections, focusing on successful community and team development.
Mentor
Starfish Initiative • 07/2020- 05/2023
- Build a relationship to encourage and prepare a high-school student facing adversity for college and career success.
Orr Fellow
Orr Fellowship • 06/2018- 06/2020
- Chosen as one of 60 out of 1000+ applicants to join Orr Fellowship - an organization focused on developing the next generation of business leaders and entrepreneurs in Indianapolis.
Timeline
Manager, Community Engagement
Copado
03.2021 - Current
Community Engagement Specialist
Onebridge
06.2018 - 03.2021
Bachelor of Arts - Communication
DePauw University
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