Summary
Overview
Work History
Education
Skills
Timeline
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Katie Jovich

Shoreline,United States

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

24
24
years of professional experience

Work History

Patient Care Coordinator

Optum
08.2022 - Current
  • Coordinated patient appointments and managed scheduling to enhance operational efficiency.
  • Facilitated communication between patients and healthcare providers to ensure effective care delivery.
  • Streamlined patient intake processes, improving workflow and reducing wait times for services.
  • Developed training materials for new staff to enhance understanding of patient care protocols.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Manager

Massage Envy
07.2020 - 02.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.

Flower Designer

QFC
07.2017 - 05.2020
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Trained staff on floral design techniques and customer service best practices to enhance team performance.
  • Monitored daily sales reports to identify trends and adjust staffing needs accordingly for efficient operations.
  • Implemented inventory management systems to maintain optimal stock levels and reduce waste.
  • Developed seasonal merchandising strategies to drive sales and increase store traffic during peak periods.

Cashier

QFC
04.2001 - 07.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Scriber Lake Highschool
06.2000

Skills

  • Financial Statements
  • Lead Generation
  • Cost Management
  • Customer Service
  • Health and Safety Regulations
  • Order Supplies
  • HIPAA compliance
  • Attention to detail
  • Insurance verification
  • Appointment scheduling
  • Organizational skills
  • Medical terminology
  • Interdepartmental collaboration

Timeline

Patient Care Coordinator

Optum
08.2022 - Current

Manager

Massage Envy
07.2020 - 02.2021

Flower Designer

QFC
07.2017 - 05.2020

Cashier

QFC
04.2001 - 07.2017

High School Diploma -

Scriber Lake Highschool

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Katie Jovich