Katherine Kamp
Grand Rapids
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Holland Home
07.2023 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 70 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Dining Services Director
Medilodge Of Grand Rapids
02.2023 - 07.2023
- Enhanced customer satisfaction by implementing efficient dining services and maintaining a clean, welcoming environment.
- Streamlined daily operations by optimizing staff scheduling and resource allocation.
Dietary Manager
Forest View Hospital
08.2022 - 02.2023
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Purchased food supplies for department according to budget limitations.
Dining Services Supervisor
Holland Home
06.2010 - 08.2022
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
Bachelor Of Applied Science - Psychology
Western Michigan University
Kalamazoo, MI12.2017
Skills
- Staff Development
- Policy Implementation
- Schedule Preparation
- Staff Training and Development
- Customer Service
- Process Improvement
- Onboarding and Orientation
- Managing Operations and Efficiency
- Hiring and Training
- Budget Control
Certification
Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP)
Timeline
Director of Dining Services
Holland Home
07.2023 - Current
Dining Services Director
Medilodge Of Grand Rapids
02.2023 - 07.2023
Dietary Manager
Forest View Hospital
08.2022 - 02.2023
Dining Services Supervisor
Holland Home
06.2010 - 08.2022
Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP)
Bachelor Of Applied Science - Psychology
Western Michigan University
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