Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Kamp

Grand Rapids

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Dining Services

Holland Home
07.2023 - Current
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 70 team members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.


Dining Services Director

Medilodge Of Grand Rapids
02.2023 - 07.2023
  • Enhanced customer satisfaction by implementing efficient dining services and maintaining a clean, welcoming environment.
  • Streamlined daily operations by optimizing staff scheduling and resource allocation.

Dietary Manager

Forest View Hospital
08.2022 - 02.2023
  • Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
  • Purchased food supplies for department according to budget limitations.


Dining Services Supervisor

Holland Home
06.2010 - 08.2022
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Education

Bachelor Of Applied Science - Psychology

Western Michigan University
Kalamazoo, MI
12.2017

Skills

  • Staff Development
  • Policy Implementation
  • Schedule Preparation
  • Staff Training and Development
  • Customer Service
  • Process Improvement
  • Onboarding and Orientation
  • Managing Operations and Efficiency
  • Hiring and Training
  • Budget Control

Certification

Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP)

Timeline

Director of Dining Services

Holland Home
07.2023 - Current

Dining Services Director

Medilodge Of Grand Rapids
02.2023 - 07.2023

Dietary Manager

Forest View Hospital
08.2022 - 02.2023

Dining Services Supervisor

Holland Home
06.2010 - 08.2022

Bachelor Of Applied Science - Psychology

Western Michigan University

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Katherine Kamp