Katie Kelly
Nashville,TN
Summary
Results-driven individual with 4+ years of experience in sales (demand generation) and customer success/service. Highly effective in building meaningful relationships with potential and existing high-profile clients. Thrives in adapting to complex, fast-paced environments, while being coachable. Seeking to be a positive addition to my next team as well as continue to develop my own industry and personal skills.
Overview
10
10
years of professional experience
Work History
Hospitality Manager
Bartaco
Nashville, TN
01.2022 - Current
- Responsible for accommodating all guests while on floor in the highest volume establishment in the area - $35,000 in sales per day
- In charge of directly engaging with guests to register all take-out orders, and communicating with head chef to fill respective orders in a timely manner – over $2,000 worth per day
- Manage over 60 front of house staff- as well as assist in training new members; have trained 40+ servers and hosts to date
- Maintain an empathetic attitude to resolve concerns and answer all questions (long wait times, dietary restrictions, order mishaps, etc.)
Sales Development Representative (Contractor)
Field Day
Marina del Rey, CA
08.2020 - 01.2021
- Conducted extensive market research to identify ideal contacts at the top 500 restaurant companies within the US
- Executed hundreds of activity outreach per day over LinkedIn, Email and cold calls
- Work directly with CEO to book essential meetings with potential clients
Insider Risk Threat Specialist (Contractor)
Code42
Minneapolis, MN
02.2021 - 10.2021
- Support 9 National and Strategic SaaS Account Executives to develop a comprehensive plan to upgrade existing customers to an updated product
- Responsible for communication with C-Suite contacts via cold call, emails, and LinkedIn messaging to generate interest in Code42’s Insider Threat Security Solution (“Incydr”)
- Operate independently to initiate contact with target accounts, qualify leads from marketing campaigns, identify the needs of clients and suggest appropriate product plans based on the information that is gathered surrounding the accounts
- Function as a critical part of Code42’s expansion efforts to upgrade existing customers product plans and upcoming renewals
- Escalate customer support issues to the correct personnel while maintaining solid relationships with clients & providing a high level of customer service
- Integral member of the team working Key Accounts cross-functional with Leadership, Sales, Marketing, and Operations teams acting a support function for Code42’s high-profile Strategic and National Customer Base
- Hit 200% of lead goal for month of August resulting in $500k+ in closing deals
Marketing Communication Intern
SVN Chicago Commercial
Chicago, IL
05.2019 - 08.2019
- Researched encyclopedic market knowledge about different areas of Chicago and potential clients using Lexis Nexis
- Assisted in the marketing of each allocated retail/industrial/office/medical property and ensured accurate and timely updates were made to all websites, company directories, etc.
- Conducted sub-market and local analysis of existing inventory and competitive property to guarantee accurate marketing and pricing in regard to rental abatement, tenant improvements and market rent.
- Executed cold calling and emails to potential tenants to gauge their interest
Community Service Organizer and Volunteer
Beyond Soccer Inc.
Lawrence, MA
06.2016 - 06.2020
- Primary registrar for camps which includes 300 kids yearly
- Took over 1000 action shots per camp
- Created multiple share sights and albums
- My pictures have been used in weekly newsletters and on company website
- Main driver in bringing equipment to different sites
- Arrived early to events to set up prior to campers arrival
- Distributed uniforms to campers, helped with sizing
Education
Bachelor of Science - Marketing, Minor in Spanish, Core Focus in Economics
Providence College
Providence, RI05-2020
Skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Zoom Info
- Marketo
- Salesforce
- Lightning
- Lexis Nexus
- Okta
Hobbies and Interests
- Planning future travels
- Boston sports
- Music history
- Volunteering at Proverbs 12:10 Animal rescue
- Attending spin classes
Skill Highlights - Technical
- Microsoft Office: Excel, Word, PowerPoint
- Zoom Info
- Marketo
- Salesforce (& Lightning)
- Lexis Nexus
- Okta
Personal Characteristics
- Coachable
- Organized
- Persistent
- Compassionate
- Creative
Timeline
Hospitality Manager
Bartaco
01.2022 - Current
Insider Risk Threat Specialist (Contractor)
Code42
02.2021 - 10.2021
Sales Development Representative (Contractor)
Field Day
08.2020 - 01.2021
Marketing Communication Intern
SVN Chicago Commercial
05.2019 - 08.2019
Community Service Organizer and Volunteer
Beyond Soccer Inc.
06.2016 - 06.2020
Bachelor of Science - Marketing, Minor in Spanish, Core Focus in Economics
Providence College