Bobbie Rocha
Corpus Christi,TX
Summary
Dynamic Hospitality Manager with proven expertise at Rockit’s Whiskey Bar, excelling in customer service and data analysis. Enhanced customer satisfaction through effective upselling techniques and relationship building, driving increased revenue. Skilled in inventory management and front office operations, consistently delivering exceptional service and fostering positive client experiences.
Overview
28
28
years of professional experience
Work History
Hospitality Manager
Rockit’s Whiskey Bar
Corpus Christi, TX
04.1997 - Current
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Monitored inventory levels of supplies and restocked when necessary.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
Assistant Property Manager
One Shoreline Plaza
Corpus Christi, TX
09.2020 - 02.2025
- Conducted market research to determine competitive rental rates for properties.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Organized community events to foster positive relationships among residents.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Processed and prepared business or government forms and expense reports.
- Verified vendor invoices against purchase orders before submitting them for payment approval.
- Provided administrative support to the executive team.
- Greeted and signed in visitors to facilitate front office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Generated monthly performance reports based on organizational objectives.
- Managed daily office operations and administrative support tasks efficiently.
- Answered telephones, directed calls, and took messages.
- Trained staff members to perform work activities and use computer applications.
- Supported project teams by performing administrative tasks related to the project.
- Ordered supplies and equipment as needed.
- Troubleshot office equipment, computer hardware and software issues.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Business Administration
Del Mar College
Corpus Christi, TXSkills
- Customer service
- Data analysis
- Inventory management
- Payment processing
- Upselling techniques
- Problem solving
- Front office management
- Property management software
- Microsoft office proficiency
- MS office
Timeline
Assistant Property Manager
One Shoreline Plaza
09.2020 - 02.2025
Hospitality Manager
Rockit’s Whiskey Bar
04.1997 - Current
Some College (No Degree) - Business Administration
Del Mar College