Katie Kenyon
Liverpool,NY
Summary
Professional Warehouse Operations Specialist with strong background in logistics, inventory management, and distribution. Proven ability to streamline processes, enhance team collaboration, and adapt to changing needs. Known for reliability, organizational skills, and fostering results-driven environment. Expert in using warehouse management systems and ensuring safety compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receiving Coordinator
Eaton Crouse Hinds
Syracuse, NY
11.2025 - Current
- Coordinated receipt and inspection of incoming inventory to ensure quality standards.
- Managed inventory control processes, maintaining accurate records in ERP systems.
- Collaborated with cross-functional teams to resolve discrepancies in inventory levels.
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Coordinated returns process for damaged or incorrect items, liaising with suppliers to ensure swift resolution.
- Developed and maintained standard operating procedures for cycle counting activities.
Warehouse Coordinator
Clinton’s Ditch Cooperative
Cicero, NY
05.2023 - 04.2025
- Provided accurate inventory counts for finished goods.
- Received customer POs and created sales orders for shipping.
- Scheduled shipments with customers and internal transport team.
- Maintained bi-weekly storage fee spreadsheet and coordinated with accounting.
- Oversaw weekly and monthly cycle counts across 2 warehouses to ensure accuracy.
- Reduced order processing time through efficient picking, packing, and shipping.
- Streamlined communication between departments for smooth order fulfillment.
- Organized storage area by optimizing floor space and suggesting improvements.
- Monitored inventory using PLEX and tracking spreadsheets.
- Improved packaging and shipping times by monitoring staging and kitting procedures.
- Evaluated employee performance and provided feedback to managers on improvements.
- Facilitated interdepartmental collaboration, reducing lead times from order to shipment.
- Optimized transportation routes for shipments, enhancing fuel efficiency and customer satisfaction.
- Operated material handling equipment for item transport within warehouses.
- Supervised a team of helpers to complete tasks efficiently.
- Assigned tasks to team members ensuring deadlines were met.
- Oversaw daily shipping and receiving operations managing over 5 truckloads daily.
- Implemented strategies to boost team productivity and efficiency.
- Monitored production levels and introduced measures to enhance output.
- Maintained stock levels based on sales forecasts to ensure timely order fulfillment.
- Ensured precise inventory records through regular audits and cycle counts.
- Upheld cleanliness standards in the warehouse by following best practices consistently.
- Enhanced warehouse efficiency with effective inventory management strategies.
- Verified accuracy of shipping documents while maintaining records.
- Coordinated with departments to share information effectively.
- Managed receipt, storage, and dispatch of goods for timely delivery to customers.
- Relocated products using forklifts and pallet jacks effectively.
- Developed SOPs for the team while maintaining activity records.
- Communicated carrier issues, STO information, and productivity metrics with team leader.
- Backfilled coordinator duties across shifts as needed for operational needs.
- Led integration of new warehouse software ensuring minimal disruption in operations.
- Optimized layout for increased storage capacity through thoughtful planning.
- Created truck loading lists for drivers facilitating loading processes effectively.
- Performed data entry for accurate inventory levels and logs for management reports.
Warehouse Coordinator
Clinton’s Ditch Cooperative
Cicero, NY
05.2023 - 04.2025
- Provide inventory counts for finished goods to customers to set up shipments
- Receive customer POs and create sales orders to ship available inventory
- Schedule and coordinate shipments with customers and internal transportation department
- Perform monthly and regular cycle counts at main plant and annex warehouse
- Maintain a multi customer storage fee spreadsheet on a bi-weekly basis and communicate with the accounting department for billing
- Provide packaging inventory counts to co-packer customers
- Coordinate incoming trailers with purchasing department and customers
- Manage and maintain all shipping and receiving paperwork
- Work with scheduling team to ensure balanced inventory for shipments and production numbers
- Monitor weekly production schedule, create packaging load schedule, and work with internal transportation department to ensure shuttles are loaded and received at the main plant for production needs
- Load trailers to fill orders for customers and send packaging materials to support production
- Created standard operating procedures for implementing a new ERP system
- Assisted in training union workers and peers with the new system
- Maintain a flexible schedule; travel between the main plant and annex warehouse for necessary support and coverage for management and peers
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Calculated and monitored inventory through PLEX and tracking spreadsheets.
- Used forklifts and pallet jacks to relocate products.
- Handled day-to-day shipping and receiving overseeing a minimum of 5 truckloads per day.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Spearheaded the successful integration of new warehouse management software, ensuring a seamless transition with minimal disruption to day-to-day operations.
- Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Helped keep inventory accurate by overseeing weekly and monthly cycle counts.
Accounts Receivable Specialist
Clinton’s Ditch Cooperative
Cicero, NY
06.2015 - 05.2023
- Reduced accounts receivable balances by following up on overdue payments.
- Supported month-end closing with account reconciliation and performance analysis.
- Ensured accuracy of customer records by updating contact info and payment terms.
- Processed over 50 invoices daily and managed multi-million dollar payments weekly.
- Monitored accounts for compliance with payment schedules.
- Negotiated payment arrangements to guarantee timely receipts.
- Enhanced cash flow via timely invoicing and account reconciliation.
- Reviewed 100 accounts weekly for aging assessment and collections.
Accounts Receivable
Clinton’s Ditch Cooperative
Cicero, NY
06.2015 - 05.2023
- Maintain all regular customer and backhaul customer delivery and billing information
- Generate and distribute invoices and credit memos for both regular and backhaul customers, daily
- Post payments and adjustments to customers’ open invoices and post batch to the general ledger weekly
- Research and resolve payment discrepancies with customers to keep their accounts balanced, weekly
- Maintain accounts receivable customer files and records; BOL’s, invoicing reports, payment postings
- Correspond with customers and respond to inquiries
- Maintain company checkbook and salesbook, weekly invoices to be paid projections, calculate weekly finance charges
- Assist with month-end physical inventory counts
- Key both finished goods and concentrate inventory counts to the system
- Perform month end closing procedures; which include having all invoices, credit memos, and payments posted – then send out updated customer statements
- Complete code tracing worksheets sent over by researching serial numbers given for products
- Created work instructions for AR responsibilities and other company job functions, and trained new employees on these tasks
- Provide backup for other accounting tasks; remote deposits, checking daily receiving report, ACH payment approval, generating manual checks, some payroll coverage for union employees
- Provide backup for phone coverage
Shipping Coordinator
Cryomech, Inc.
Syracuse, NY
07.2012 - 06.2015
- Maintained documentation for shipments, ensuring compliance and minimizing liabilities.
- Prepared accurate records of shipments and deliveries for consistent tracking.
- Managed shipping schedules, prioritizing tasks to meet strict deadlines.
- Ensured timely deliveries through effective communication with staff and carriers.
- Developed relationships with vendors to achieve reliable order delivery.
- Coordinated international shipments, navigating customs and import/export laws.
- Established strong interdepartmental relationships to foster collaboration.
- Handled paperwork and collaborated on resolving invoicing issues.
- Reduced delivery times by optimizing shipment routes with carriers.
- Resolved shipment issues promptly through collaboration with teams and partners.
- Provided customer service by addressing inquiries regarding shipments.
- Generated end-of-day reports on shipments and productivity.
- Negotiated contracts and rates to establish budget-friendly agreements.
- Responded to customer complaints to build trust and increase satisfaction.
- Reviewed paperwork to prioritize tasks and schedule shipments.
- Implemented cost-saving measures to reduce shipping expenses while maintaining service standards.
Shipping Coordinator
Cryomech, Inc.
Syracuse, NY
07.2012 - 06.2015
- Prepare exporting documents, necessary paperwork, and labels for shipments going out for the day
- Contact customers with shipping information; such as, tracking information and ETA for delivery
- Negotiate domestic and international shipping rates with freight forwarders and schedule pickups
- Coordinate shipping schedule
- Enter shipments on FedEx and UPS website
- Maintain technical paperwork for both sales and service shipments and enter them into the system
- Create 2-6 serial number labels for every cryorefrigerator
- Package small orders for spare parts
- Assist in backing up the service team doing RMAs, creating service orders, and providing freight forwarders with necessary documents for imports
- Attend seminars offered to further knowledge of exporting, importing, and documentation
Childcare Management
Gen’s Toddlers
Liverpool, NY
07.2000 - 07.2012
- Plan and provide daily activities for up to six of the twelve children. Including: arts and crafts, counting, reading, recognizing colors, shapes, numbers, and letters
- Supervise children
- Manage accounts receivable and bookkeeping
- Perform daily cleaning tasks in the daycare; prepare meals
Administrative Assistant
Syracuse Forest Products
East Syracuse, NY
04.2007 - 04.2008
- Daily interaction over the phone, instant messaging, and e-mails with employees in the main branch
- Performed the daily billing and filing of invoices totaling thousands of dollars
- Created a daily profit sheet for deliveries using the invoices and truck drivers’ logs, and determined ways in which to prevent future losses
- Received payments from customers, posted the payments in the computer, maintained petty cash drawer, and deposited cash and checks into the bank
- Maintained a list of C.O.D. customers with unpaid balances and collected the payments efficiently
- Answered a multi-line phone, wrote up sales orders, and helped direct customer questions to the proper person
- Performed and packaged daily shipping and receiving for UPS; responsible for overseeing the daily mail process
- Represented the company and the brand of laminate we sold, visited customers on a weekly basis, and refilled, replaced, and updated laminate boards as needed
- Supplied customers with literature on new products and assisted the outside sales representative
- Organized and recorded employee hours, and sent timecards to the main branch on a weekly basis
Education
Bachelor of Science - Business Administration And Management
Columbia College, Hancock Field Campus
Syracuse, NY03-2010
Associate Degree - General Studies
Columbia College, Hancock Field Campus
Syracuse, NY05-2007
Skills
- Shipping and receiving
- Loading and unloading
- Warehouse operations
- Forklift operation
- Inventory management
- Cycle counting
- Transportation coordination
- Attention to detail
- Records and documentation maintenance
- Schedule coordination
- Warehouse organization and cleanliness
- Mentoring and training
Accomplishments
- Lead team of 2-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created standard operating procedures for new ERP system
Certification
Transformational Leadership
Emotional Intelligence for Business Professionals
Crucial Conversations
Effective Time Management
Excel 1, 2, & 3
Forklift Operation
NYS Certified Train the Trainer – Scissor Lift
Alchemy Training for Manufacturing
OSHA 10 Certificate
Timeline
Receiving Coordinator
Eaton Crouse Hinds
11.2025 - Current
Warehouse Coordinator
Clinton’s Ditch Cooperative
05.2023 - 04.2025
Warehouse Coordinator
Clinton’s Ditch Cooperative
05.2023 - 04.2025
Accounts Receivable Specialist
Clinton’s Ditch Cooperative
06.2015 - 05.2023
Accounts Receivable
Clinton’s Ditch Cooperative
06.2015 - 05.2023
Shipping Coordinator
Cryomech, Inc.
07.2012 - 06.2015
Shipping Coordinator
Cryomech, Inc.
07.2012 - 06.2015
Administrative Assistant
Syracuse Forest Products
04.2007 - 04.2008
Childcare Management
Gen’s Toddlers
07.2000 - 07.2012
Associate Degree - General Studies
Columbia College, Hancock Field Campus
Bachelor of Science - Business Administration And Management
Columbia College, Hancock Field Campus