KATHLEEN KIDD
Jacksonville
Summary
Professional Property Manager employing exceptional rapport and relationship building abilities to cultivate lasting and positive relations among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Overview
9
9
years of professional experience
Work History
Community Manager
ConAm
08.2020 - 10.2023
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Drove facility growth and increased resident morale by planning special activities
- Oversaw the recruitment and training of new community team members
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Negotiated with vendors and service providers for community events
- Managed day-to-day activities involving tenants, subcontractors and property management
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Collaborated with marketing teams to align community strategies with brand goals
- Prepared detailed budgets and financial reports for properties
- Managed multiple projects simultaneously, ensuring deadlines are met
- Supervised production of annual rent, operating expense, and real estate tax adjustments
- Recommended property improvements based on detailed evaluations of current property conditions
- Implemented feedback mechanisms to gather insights from the community
- Liaised between construction manager and tenant during build-out phase of tenant suite
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Improved NOI through rent growth and expense management
- Partnered with maintenance to promptly determine readiness of vacant apartments
- Developed and enforced community guidelines to maintain a positive environment
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Managed and oversaw operations, maintenance and administration of properties
- Compiled and conveyed operational and financial data to regional manager
- Responded to customer inquiries in a timely manner
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Oversaw repairs and enhancements by working closely with maintenance staff
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Managed inventory and supplies to ensure materials were available when needed
- Exceeded customer satisfaction by finding creative solutions to problems
- Worked with cross-functional teams to achieve goals
- Worked effectively in team environments to make the workplace more productive
Community Manager
Allegiant Management LLC
11.2019 - 08.2020
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Improved NOI through rent growth and expense management
- Oversaw and successfully managed services and facility organization for multifamily community housing 262 residents
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Ranked #3 for top revenue performance company-wide in FY2019
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Directed 6 staff members to ensure optimal productivity
- Recommended property improvements based on detailed evaluations of current property conditions
Community Manager
Kole Management
02.2019 - 11.2019
- Company Overview: (Carter Multifamily)
- Oversaw and successfully managed services and facility organization for multifamily community housing 262 residents
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Saved money by operating community within budget
- Recommended property improvements based on detailed evaluations of current property conditions
- Aided team during construction, interior renovation and property rehabilitation projects
- Oversaw repairs and enhancements by working closely with maintenance staff
- (Carter Multifamily)
Office Manager
Jacksonville Granite
10.2018 - 02.2019
- Organize and schedule meetings and appointments; organize office operations and procedures; Manage relationships with vendors; manage contract and pricing negotiations with vendors and customers; provide support for customers; QuickBooks
Community Director
BlueRoc Premier
04.2018 - 10.2018
- Manage Community to achieve maximum pre-determined marketing results; Implement Company policies in leasing, accounting, maintenance, resident relations and management reports
- Hire, train, supervise and motivate on-site personnel; Directly supervise the Assistant Manager, Leasing Manager, Leasing Counselors, Resident Service Director and Porters
- Collection of budgeted income, i.e.: Maximum gross rent, minimize vacant and delinquent rent loss, maximize miscellaneous income
- Control Expenditures - Plan, schedule and control expenditures in order to obtain products and services at minimum cost
- Marketing - Perform Market and Product Analysis, generate traffic, prepare market plans when occupancy and availability fail to meet standards and expectations
- Conduct weekly staff meeting, conduct performance evaluations, hire and fire on-site staff according to company guidelines and policies, administer disciplinary action, motivate, train and develop
- Respond to resident complaints, schedule resident social activities, resident retention
Regional Manager
Lohman Apartments
11.2017 - 03.2018
- Oversee daily operations of 7 apartment communities
- Supervise and coordinate preparation of annual operating and capital budgets; Monitor and make recommendations on budget performance
- Hire, train, supervise, develop and terminate employment of those supervised in accordance with company policies and directives; performance evaluations on supervised employees; assists Property Managers with site-level employees
- Approve all new hires, status changes, and terminations for on-site personnel
- Daily delinquency, occupancy and NOI reports; Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency
- Conducts periodic inspection of vacant apartments to ensure market ready condition
Community Manager
RHP Properties
06.2014 - 10.2017
- Prepare annual budgets and income projections in a timely and accurate manner
- Demonstrate ability to understand financial goals, operate asset in owners' best interest
- Maintain accurate records of all Property transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
- Generate necessary legal action, documents and process in accordance with State and Company guidelines
- Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
- Ensure all property is rented to fullest capacity
- Ensure current resident files are properly maintained
- Ensure proper response and handling of all Property emergencies with staff, residents, buildings, etc
- Within company guidelines to minimize liabilities (i.e., criminal activity at a Property, employee/resident injuries, fires, floods, freezes, etc.)
- Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
Education
High School Diploma -
Sandalwood High School
01.1988
Skills
- MS Office (Excel, Word, Outlook)
- AppFolio
- Manage America
- Quickbooks
- Tenant and eviction laws
- Scheduling and calendar management
- Community engagement
- Inventory control
- Daily operations management
- Billing
- Property inspections
- OneSite
- Yardi
- LRO
- Payment processing
- Fair housing mandates
Timeline
Community Manager
ConAm
08.2020 - 10.2023
Community Manager
Allegiant Management LLC
11.2019 - 08.2020
Community Manager
Kole Management
02.2019 - 11.2019
Office Manager
Jacksonville Granite
10.2018 - 02.2019
Community Director
BlueRoc Premier
04.2018 - 10.2018
Regional Manager
Lohman Apartments
11.2017 - 03.2018
Community Manager
RHP Properties
06.2014 - 10.2017
High School Diploma -
Sandalwood High School
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