Katie Kramer
Fort Collins,CO
Summary
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
9
9
years of professional experience
Work History
Server/Waiter
Longhorn Steakhouse
Fort Collins, CO
03.2016 - Current
- Ensured timely greeting of guests.
- Maintained high-quality service standards to enhance guest loyalty.
- Exhibited thorough knowledge of menu offerings and their ingredients.
- Crafted cocktails and beverages for patrons.
- Conducted training sessions for new staff members.
- Contributed to team success through collaboration.
- Participated in local community service projects.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High school diploma - undefined
Rocky Mountain High School
Fort Collins, CO05.2006
Skills
- Serving Experience
- Food Handling
- Restaurant Experience
- POS
- Organizational Skills
- Banquet Experience
- Upselling
- Busser
- Communication Skills
- Food Service
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Suggestive selling
- Table bussing
- Point of sale operation
- Beverage preparation
- Guest seating
- Daily specials memorization
Timeline
Server/Waiter
Longhorn Steakhouse
03.2016 - Current
High school diploma - undefined
Rocky Mountain High School