Katie Kremer
Sanford,NC
Summary
Accomplished leader with extensive experience at Lowe's Home Improvement, adept in team management and process optimization. Excelled in coaching and mentoring, enhancing employee performance. Skilled in stock management and POS systems, consistently improving operational efficiency and customer satisfaction. Proven track record in driving growth and maintaining high productivity standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's Home Improvement
2022.05 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Fulfillment Team Lead
Lowe's Home Improvement
2021.11 - 2022.05
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Department Supervisor
Lowe's Home Improvement
2019.02 - 2021.09
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Associate of Science - Business Management
Central Carolina Community College
Sanford, NC05.2016
Skills
- Stock management
- Process and procedure development
- Growth planning
- POS systems operations
- Team Management
- Order Management
- Coaching and Mentoring
Certification
- Shining Stars, Lowe's Home Improvement - 2024
Timeline
Department Supervisor
Lowe's Home Improvement
2022.05 - Current
Fulfillment Team Lead
Lowe's Home Improvement
2021.11 - 2022.05
Department Supervisor
Lowe's Home Improvement
2019.02 - 2021.09
Associate of Science - Business Management
Central Carolina Community College
- Shining Stars, Lowe's Home Improvement - 2024
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Jala GregoryJala Gregory
Fulfillment Associate at Lowe's Home ImprovementFulfillment Associate at Lowe's Home Improvement
Hala TadrousHala Tadrous
Assistant Store Manager Specialty Sales at Lowe's Home ImprovementAssistant Store Manager Specialty Sales at Lowe's Home Improvement