Nicole Black
New Albany,IN
Summary
Motivated cybersecurity student pursuing a B.S. in Cybersecurity with a Digital Forensics concentration. Hands-on experience with Windows, MacOS, and Linux, including command line operations and terminal navigation. Familiar with Wireshark, network analysis, and foundational security concepts. Completed coursework including System Security and Python, and competed in the National Cyber League. Proficient in Microsoft Office Suite with strong skills in documentation, data management, and problem-solving. Eager to apply technical knowledge, analytical thinking, and problem-solving skills in an entry-level cybersecurity role.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Lowe's Home Improvement
01.2022 - Current
- Gathered and verified information for quotes and maintained accurate records.
- Responded to customer inquiries regarding quotes, installations, and processes.
- Facilitated communication between customers and installers.
- Supervised team operations in the supervisor’s absence.
- Developed and updated training materials to streamline onboarding and boost productivity.
- Assisted in training new employees to ensure adherence to company policies.
Project Sales Coordinator
Lowe's Home Improvement
02.2021 - 01.2022
- Managed project paperwork, proposals, and contracts with accuracy.
- Coordinated materials and communication with vendors, installers, and departments.
- Delivered excellent customer service through calls, scheduling, and site visits.
- Maintained organized inventory and supported operational efficiency.
- Achieved sales and service goals by developing strong customer relationships.
Warehouse Worker
Amazon
10.2017 - 02.2021
- Fulfilled customer orders ensuring timely processing and shipment.
- Packed orders for transportation and delivery.
- Managed inventory, ensuring stock levels were maintained.
- Maintained a clean and safe working environment by adhering to safety protocols.
Optician
LensCrafters
03.2017 - 07.2017
- Assisted with selection of eyeglasses, lenses, and frames.
- Managed inventory, ensuring stock levels were maintained.
- Worked closely with optometrists to verify prescriptions and process optical orders.
- Worked with insurance providers to verify benefits, process claims, and ensure coverage for products and services.
- Provided customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Maintained a clean and organized area, ensuring compliance with health and safety regulations.
Funeral Director Apprentice
Love Funeral Home
03.2016 - 03.2017
- Greeted and assisted families and friends, providing emotional support.
- Coordinated and planned funeral arrangements, working closely with families to meet their needs and wishes.
- Managed funeral home finances, including receiving payments, making bank deposits, and performing bookkeeping tasks.
- Created and maintained Excel spreadsheets for record-keeping.
- Utilized Microsoft Word to create necessary documents.
- Assisted in the preparation of bodies for funeral services, ensuring proper care and handling in accordance with industry standards.
Education
Bachelor of Science - Cyber Security
05-2026
- Dean's List Fall 2023, Spring 2024, Fall 2024, and Spring 2025
- National Cyber League Competition: Competed in cybersecurity challenges; supported team in reaching top 12% ranking.
Associate of Applied Science -
05.2016
Skills
- Access control
- Network Security
- Log Analysis
- Linux
- Microsoft windows
- Mac OS
- Digital forensics tools
- Account updating
- Researching
- Team collaboration
- Microsoft Office Suite
- Data entry
Timeline
Sales Coordinator - Lowe's Home Improvement
01.2022 - Current
Project Sales Coordinator - Lowe's Home Improvement
02.2021 - 01.2022
Warehouse Worker - Amazon
10.2017 - 02.2021
Optician - LensCrafters
03.2017 - 07.2017
Funeral Director Apprentice - Love Funeral Home
03.2016 - 03.2017
Wilmington University - Bachelor of Science, Cyber Security
Mid-America College of Funeral Service - Associate of Applied Science,