Family
AILEPATA LUAFAU
Victorville,CA
Summary
Experienced administrative professional skilled in assessing and optimizing management procedures, information systems, and internal controls. Ensures accuracy, adequacy of controls, and efficiency while complying with laws and regulations.
Overview
15
15
years of professional experience
Work History
Security Coordinator III
Northrop Grumman Corporation
12.2014 - 12.2016
- Customer Service Support, Local Registration Authority (LRA)
- Knowledgeable of NISPOM DOD 5220.22-M
- Processed visits, managed accounts, and operated credentialing systems
- Ensured compliance with corporate procedures.
- Ensured compliance with security policies and procedures through regular audits and reviews.
- Monitored building access control systems, video surveillance equipment, and alarm systems to detect any suspicious activities.
- Investigated security breaches, conducted interviews, and prepared detailed reports of findings.
- Conducted safety inspections of premises to identify potential risks or hazards and recommend corrective actions.
- Maintained records of daily operations including incidents, alarms, and visitors logs.
- Managed inventory of all security-related equipment such as cameras, locks, keys.
- Responded promptly to emergencies using established protocols and guidelines.
- Coordinated with vendors for installation, maintenance, repair services for physical security systems.
- Managed access control systems including issuing badges, updating user profiles.
- Implemented processes for background checks on new hires according to company policy.
- Analyzed data from various sources to identify trends or anomalies that could indicate a threat.
- Participated in investigations into alleged violations of company policies or procedures concerning safety and security matters.
- Documented and formally reported security incidents and completed visitor log entries.
- Coordinated security and safety training for new employees and monitored issuance of facility entry badges, visitors' passes, vehicle permits and trainee passes.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored access control systems and key code records for suspicious activities.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Apprehended trespassers and rule violators and removed from premises.
- Monitored and logged key and key card issuance.
Badging & Access Control
Securitas Critical Infrastructures Services, Inc. (SCIS)
02.2013 - 12.2014
- Customer Service Support, Local Registration Authority (LRA)
- Managed credentialing systems, processed visits, and ensured compliance with corporate procedures.
- Performed troubleshooting to diagnose and resolve complex access control system issues.
- Programmed access control systems including creating new user accounts, setting privileges and modifying existing accounts.
- Provided technical support to end users related to access control systems and hardware components.
- Conducted periodic inspections on all access control equipment to ensure proper functioning.
- Configured network settings for remote administration of access control systems from a central location.
- Maintained detailed records of all maintenance activities performed on access control systems.
- Reviewed logs generated by the security system to identify anomalies or potential threats.
- Analyzed data collected from various sources to determine potential vulnerabilities in the organization's security infrastructure.
- Updated software applications used with the organization's access control systems as needed.
- Coordinated with other departments within the organization regarding changes in personnel or facility layout that could affect security protocols.
- Maintained inventory of spare parts necessary for repair or replacement of damaged or malfunctioning components.
- Trained staff on proper use and operation of the organization's access control system.
- Identified opportunities for improvement in current policies and procedures pertaining to physical security operations.
- Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
- Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad and iPhone.
- Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Tracked material and equipment inventory, upkeep and maintenance.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
Security Support II
Northrop Grumman
04.2010 - 02.2013
- Customer Service, Local Registration Authority (LRA)
- Managed credentialing systems, processed visits, and ensured compliance with corporate procedures.
- Provided emotional support and crisis intervention to individuals in distress through telephone calls.
- Answered incoming calls from clients seeking assistance with crisis related issues.
- Maintained client confidentiality by adhering to HIPAA regulations.
- Performed data entry for employee badging requests into the system.
- Conducted verification of identity documents and other related paperwork.
- Assisted with employee access control to ensure compliance with security policies.
- Provided support in troubleshooting badge reader issues and resolving technical problems.
- Responded promptly to customer inquiries and complaints regarding badging services.
- Processed incoming applications for new badges and updated existing badge information as needed.
- Maintained accurate records of all issued badges, including expiration dates, renewals and cancellations.
- Coordinated with management on special projects related to badging systems or procedures.
- Ensured proper functioning of card readers by performing regular maintenance checks.
- Prepared reports summarizing monthly badging activities and statistics for review by supervisors.
- Managed inventory of supplies necessary for the issuance of badges such as lanyards, clips.
- Reviewed daily logs to identify any discrepancies in badge access levels or authorization status.
- Monitored CCTV cameras to detect suspicious behavior or unauthorized personnel attempting to gain access.
- Issued temporary passes when required in accordance with established guidelines.
- Tracked lost or stolen badges and reported them immediately to appropriate authorities.
- Developed comprehensive training materials on badging systems and procedures for new employees.
- Investigated incidents involving misuse of badges or unauthorized access attempts.
- Followed up with employees regarding expired badges or overdue renewal requests.
- Implemented processes for issuing replacement badges due to damage, loss, theft or name changes.
- Created detailed documentation outlining procedures for issuing new badges and revoking old ones.
- Participated in meetings with stakeholders to discuss upcoming changes in security protocols related to badging systems.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored access control systems and key code records for suspicious activities.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Protected secure data files and regulated access.
OneBadge Operator
Insight Global Inc.
07.2009 - 04.2010
- Customer Service, Local Registration Authority (LRA)
- Managed credentialing systems and ensured compliance with corporate procedures.
- Performed data entry for employee badging requests into the system.
- Conducted verification of identity documents and other related paperwork.
- Assisted with employee access control to ensure compliance with security policies.
- Provided support in troubleshooting badge reader issues and resolving technical problems.
- Responded promptly to customer inquiries and complaints regarding badging services.
- Processed incoming applications for new badges and updated existing badge information as needed.
- Maintained accurate records of all issued badges, including expiration dates, renewals and cancellations.
- Coordinated with management on special projects related to badging systems or procedures.
- Ensured proper functioning of card readers by performing regular maintenance checks.
- Managed inventory of supplies necessary for the issuance of badges such as lanyards, clips.
- Reviewed daily logs to identify any discrepancies in badge access levels or authorization status.
- Monitored CCTV cameras to detect suspicious behavior or unauthorized personnel attempting to gain access.
- Issued temporary passes when required in accordance with established guidelines.
- Tracked lost or stolen badges and reported them immediately to appropriate authorities.
- Developed comprehensive training materials on badging systems and procedures for new employees.
- Investigated incidents involving misuse of badges or unauthorized access attempts.
- Followed up with employees regarding expired badges or overdue renewal requests.
- Implemented processes for issuing replacement badges due to damage, loss, theft or name changes.
- Created detailed documentation outlining procedures for issuing new badges and revoking old ones.
- Participated in meetings with stakeholders to discuss upcoming changes in security protocols related to badging systems.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored access control systems and key code records for suspicious activities.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Protected secure data files and regulated access.
- Designed, implemented and maintained security systems and controls.
Security Officer
Pinkerton Government Services (PGS)
12.2008 - 06.2009
- Observed and reported, provided customer service, and utilized standard business applications.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
Administrative Assistant
Scott Home Care
09.2001 - 12.2008
- Direct public contact, planned meetings, organized files, managed projects, and provided administrative support.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Lead Account Manager
NextStudent Inc.
05.2005 - 10.2005
- Provided information on federal student loans, served as a liaison, and coordinated loan disbursement.
- Reviewed loan applications to determine creditworthiness and eligibility for approval.
- Provided guidance on loan repayment terms and options available.
- Ensured compliance with federal, state, and local regulations as well as company policies and procedures.
- Processed loan payments efficiently and accurately according to established guidelines.
- Prepared periodic reports outlining the status of all outstanding loans within the portfolio.
- Participated in meetings with senior management regarding current lending initiatives.
- Resolved customer inquiries promptly and professionally while keeping accurate records.
- Collaborated with underwriters in order to ensure timely processing of loan applications.
- Educated customers on various types of financing programs available through the organization.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Performed daily maintenance of loan applicant database.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Loan Origination Sr. Representative
Affiliated Computer Services Education (ACS)
12.2001 - 05.2005
- Assisted in monitoring work schedules, provided information on loans, and coordinated loan disbursement.
- Developed customer service policies and procedures for the Senior Representative team.
- Generated reports on sales performance, customer satisfaction, and other related metrics.
- Managed a team of Senior Representatives to ensure high-quality customer service delivery.
- Assisted customers with product selection, order placement, and billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Trained new hires on customer service processes and protocols.
- Collaborated with cross-functional teams to develop innovative solutions to common problems.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Monitored customer feedback to identify opportunities for improvement.
- Created detailed reports summarizing activities and progress towards goals.
- Coordinated special projects within the department as assigned by management.
- Mentored junior staff members in providing excellent customer service.
Education
Business Management -
University of Phoenix
Child Development -
Long Beach City College
General Education -
Sierra Vista Adult School
Skills
- Security awareness
- Security Planning
- Emergency Management
- Asset Protection
- Incident Response
- Background Checks
- Security operations
- Access Control
- Information Security
- Visitor management
- Compliance Management
- Identification verification
- Policy Enforcement
- Access Control Systems
- Security procedures knowledge
- CCTV Monitoring
- ID Verification
- Work ethic
- Complex Problem-Solving
- Document Preparation
- Security Protocols
- Workplace Safety
- Reporting skills
- Verbal and written communication
- Detail orientation
- Punctuality
- De-Escalation Techniques
- Relationship building and management
- Meeting Coordination
- Workflow Coordination
- Inventory supplies
- Administrative operations
- Scheduling
- Financial aid application review
- Customer Relations
- 10-key proficiency
- Office Equipment Maintenance
- Calendar Management
- Document Scanning
- Office Management
- Research abilities
- Word Processing
- Document Management
- Business Administration
- Document retrieval
- Travel Arrangements
- Office Administration
- Scheduling appointments
- Administrative Support
- Travel Coordination
- Appointment Scheduling
Personalreference
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Cultivating Relationships
Reading
Be A Solution
Timeline
Security Coordinator III
Northrop Grumman Corporation
12.2014 - 12.2016
Badging & Access Control
Securitas Critical Infrastructures Services, Inc. (SCIS)
02.2013 - 12.2014
Security Support II
Northrop Grumman
04.2010 - 02.2013
OneBadge Operator
Insight Global Inc.
07.2009 - 04.2010
Security Officer
Pinkerton Government Services (PGS)
12.2008 - 06.2009
Lead Account Manager
NextStudent Inc.
05.2005 - 10.2005
Loan Origination Sr. Representative
Affiliated Computer Services Education (ACS)
12.2001 - 05.2005
Administrative Assistant
Scott Home Care
09.2001 - 12.2008
Business Management -
University of Phoenix
Child Development -
Long Beach City College
General Education -
Sierra Vista Adult School