Katie Kringe
Orange Park
Summary
Experienced professional with a strong focus on business development and client relationships. Skilled in driving branch performance and enhancing team productivity, successfully leading initiatives that foster community engagement and elevate customer loyalty.
Overview
6
6
years of professional experience
Work History
Branch Manager
Woodforest National Bank
Jacksonville, FL
08.2024 - Current
- Managed daily branch operations, ensuring compliance with banking regulations and policies.
- Supervised staff performance, providing coaching and training to enhance team productivity.
- Established relationships with local businesses, and our retail partner, promoting community engagement and branch visibility.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Senior Relationship Specialist
VyStar Credit Union
Middleburg, FL
06.2021 - 03.2024
- Cultivated and maintained strong member relationships to enhance customer satisfaction and retention, asking open-ended questions to upsell relevant products/services to my members.
- Leveraged CRM tools effectively to monitor client interactions, track progress toward goals, and maintain accurate records of all communications.
- Built trust among clientele through diligent follow-up efforts, helping secure long-term loyalty.
- Led training sessions for new staff on relationship management best practices and tools, as well as taking initiative in learning new systems, and implementing that knowledge into weekly meetings.
- Worked closely with compliance teams to ensure adherence to industry regulations while managing risk exposure for both the company and its clientele.
Retail Banker I
Woodforest National Bank
Jacksonville, FL
06.2020 - 05.2021
- Developed and implemented customer service protocols to enhance client satisfaction and retention.
- Analyzed customer needs to recommend suitable banking products, increasing cross-selling opportunities.
- Streamlined transaction processes, reducing wait times for clients during peak hours.
- Conducted regular audits of financial transactions to ensure accuracy and regulatory compliance.
- Collaborated with management and team members to achieve branch sales targets and enhance overall productivity.
Education
High School Diploma -
Baldwin Middle Senior High School
Jacksonville, FLSkills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Employee development
- Sales expertise
- Business development
- Goals and performance
Accomplishments
- I exceeded my branch's assigned goal for 19 months in a row, achieving the highest rating on my performance review during my first year managing a branch that had not hit goal for 12 consecutive months prior to me taking over leadership responsibility.
- I am dual managing two locations in my current position, and am continuing to exceed sales projections, as well as foster employee growth and development.
Timeline
Branch Manager
Woodforest National Bank
08.2024 - Current
Senior Relationship Specialist
VyStar Credit Union
06.2021 - 03.2024
Retail Banker I
Woodforest National Bank
06.2020 - 05.2021
High School Diploma -
Baldwin Middle Senior High School