Summary
Overview
Work History
Education
Skills
Timeline
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Katie LaTourelle

Saginaw,MN

Summary

Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Yellow Bike Coffee
01.2024 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Maintained regular and consistent attendance and punctuality.

Police Officer

Duluth Police Department
09.2022 - 08.2023
  • Secured crime scenes, gathered evidence, and questioned witnesses
  • Talked regularly with citizens to establish rapport and become a familiar presence in the area
  • Investigated and reported crimes, accidents, offenses, and property damage
  • Conducted witness interviews and gathered details regarding incidents to determine the best course of action
  • Answered emergency calls for help from citizens and business owners
  • Patrolled assigned areas to prevent and detect roadway crimes
  • Apprehended offenders and conducted interviews and interrogations
  • Conducted preliminary investigations at scenes of major crimes.

Community Service Officer

Duluth Police Department
08.2021 - 09.2022
  • Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence, and coordinating community responses
  • Responded to and processed found property calls, logging details and filing required reports with other officers for further action
  • Prepared accurate and thorough burglary and theft reports
  • Coordinated and worked closely with law enforcement, social service agencies, and mental health providers
  • Arranged substance abuse rehabilitation for offenders
  • Resolved problems, improved operations, and provided exceptional service
  • Identified issues, analyzed information, and provided solutions to problems.

Server

Buffalo Wild Wings
07.2019 - 08.2022
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Upheld high sanitation and safety standards while delivering and serving food
  • Picked up trash and removed spills promptly to keep the dining area fresh and inviting
  • Entered orders, delivered food and beverages, and processed payments
  • Cleaned and reset tables quickly between each customer group
  • Answered phones and took phone orders for customer pick up or delivery
  • Handled as many as 11 tables at once with high service quality.

Sales Associate

Michaels Stores Inc.
07.2017 - 07.2019
  • Restocked front lanes and displays, following established merchandising procedures and standards
  • Provided accurate information to help customers quickly navigate the store and acquire items for purchase
  • Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
  • Unboxed and restocked merchandise into attractive displays
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Assisted with store recovery to maintain a clean and organized sales floor throughout the shift.

Education

Bachelor of Science - Criminal Justice

University of Wisconsin Superior
Superior, WI
12.2025

Criminal Justice -

Fond du Lac Tribal and Community College
Cloquet, MN
06.2022

Skills

  • Responsible
  • Good Listening Skills
  • Cultural Awareness
  • First AID/CPR
  • Conflict Resolution
  • Leadership Experience
  • Clear Communication
  • Conflict Mediation

Timeline

Barista Trainer

Yellow Bike Coffee
01.2024 - Current

Police Officer

Duluth Police Department
09.2022 - 08.2023

Community Service Officer

Duluth Police Department
08.2021 - 09.2022

Server

Buffalo Wild Wings
07.2019 - 08.2022

Sales Associate

Michaels Stores Inc.
07.2017 - 07.2019

Criminal Justice -

Fond du Lac Tribal and Community College

Bachelor of Science - Criminal Justice

University of Wisconsin Superior
Katie LaTourelle