Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Katie Bax

City Of Saint Peters,MO
Katie Bax

Summary

Registered Nurse and Certified Legal Nurse Consultant with over 10 years of experience across emergency medicine, utilization management, telehealth, and clinical analytics. Skilled in patient safety, incident investigation, and risk management with a proven ability to translate data into actionable insights that improve outcomes and ensure compliance. Adept at auditing, root cause analysis, and cross-functional collaboration to drive quality improvement and mitigate risks in complex care environments. Currently pursuing a Master’s in Healthcare Administration to expand leadership, operational, and strategic expertise.

Overview

14
years of professional experience

Work History

Mercy

Virtual Primary Care RN
07.2025 - Current

Job overview

  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Mercy

VAcute Supervisor Clinical Operations
09.2024 - Current

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Mercy

VAcute Registered Nurse
02.2022 - Current

Job overview

  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Conduent

Clinical Business Analyst
08.2020 - 06.2024

Job overview

  • Facilitated ongoing review of upcoming enhancements or system changes and coordinated with stakeholders to develop plans.
  • Developed detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
  • Served as application expert for troubleshooting, developing and designing compelling solutions to business problems.
  • Elicited requirements and business needs and translated into functional specifications using business analysis tools and methodologies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Gathered, documented, and modeled data to assess business trends.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.

Conduent

Utilization Review Nurse
11.2019 - 08.2020

Job overview

  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Submitted cases for criteria failures and helped facilitate resolutions and approvals.
  • Performed prior authorization review of services requiring notification.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in chart review and clinical coding compliance assessments.
  • Performed medical chart reviews to confirm accuracy and completeness.

Hospital

Emergency Room Registered Nurse
01.2012 - 12.2019

Job overview

  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Conducted surveillance of patients to note behavioral changes and relayed information to charting systems.
  • Completed pre-admission screenings and physical and mental health assessments for psychiatric patients.
  • Partnered with social workers, counselors, and doctors to develop plans of care.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.

Education

Goldfarb School of Nursing At Barnes Jewish College
St. Louis

Bachelor of Science from Nursing
12-2011

Western Governors University
Salt Lake City, UT

Master of Science from Healthcare Administration
02-2026

Skills

  • Patient Safety & Risk Management
  • Clinical Incident Investigation & Escalation
  • Chart Audits & Regulatory Compliance
  • Quality Improvement (QI/QA)
  • Pharmacovigilance & Safety Monitoring
  • Data Analysis & Trend Identification
  • Electronic Health Records (EHR) Proficiency
  • Utilization Management & Insurance Authorization
  • Emergency & Acute Care Expertise
  • Cross-Functional Communication & Leadership

Certification


  • Certified Legal Nurse Consultant

Timeline

Virtual Primary Care RN

Mercy
07.2025 - Current

VAcute Supervisor Clinical Operations

Mercy
09.2024 - Current

VAcute Registered Nurse

Mercy
02.2022 - Current

Clinical Business Analyst

Conduent
08.2020 - 06.2024

Utilization Review Nurse

Conduent
11.2019 - 08.2020

Emergency Room Registered Nurse

Hospital
01.2012 - 12.2019

Goldfarb School of Nursing At Barnes Jewish College

Bachelor of Science from Nursing

Western Governors University

Master of Science from Healthcare Administration

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