Crystal Mendy
San Marcos,CA
Summary
Director-Level Healthcare Quality Leader | Risk Mitigation | Regulatory Compliance | Patient Safety Proactive healthcare leader with 20+ years of clinical and operational experience, including recent success as a Quality Coordinator in a hospital risk and quality management department. Proven track record of driving strategic quality improvement initiatives, reducing HACs, enhancing CMS and Joint Commission readiness, and leading RCA and PDSA cycles. Skilled in interdisciplinary collaboration, regulatory compliance, clinical education, and performance data analysis. Known for building strong teams and a just culture to drive safe, high-quality care delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Coordinator RN
Scripps Memorial Hospital
11.2024 - Current
- Lead hospital-wide quality improvement and risk mitigation efforts.
- Support Joint Commission, CMS, and CDPH compliance through targeted initiatives.
- Conduct root cause analyses and lead PDSA cycles for event resolution.
- Analyze occurrence reports to drive performance improvement and education.
- Collaborate with interdisciplinary teams to improve patient safety outcomes.
Registered Nurse Supervisor – Electrophysiology Pre/Post Anesthesia Care
Scripps Memorial Hospital
10.2021 - 11.2024
- Led unit-wide staffing restructure and cross-training to improve efficiency.
- Initiated ‘Commit to Sit’ program, increasing patient satisfaction scores.
- Improved employee engagement scores through team-building strategies.
- Advocated for and secured additional RN staffing via data analysis.
- Identified SSI prevention gaps, collaborating with inpatient leaders to educate staff.
- Completed AACN’s ‘Fundamental Skills for Nurse Managers’ program.
Education
Master of Health Administration -
Capella University
Bachelor of Science - Nursing
Colby-Sawyer College
Skills
- Proficient in regulatory standards
- Skilled in root cause investigation
- Hospital-Acquired Condition (HAC) Reduction
- Patient Safety & Risk Management
- Quality Metrics & Data Analytics
- Leadership Development
- Staff Engagement
- PDSA methodology expertise
- Strategic Planning
- Interdisciplinary Collaboration
- Training and development
Certification
- Nurse Executive, Board Certified (NE-BC) – ANCC
- Certified Professional in Healthcare Quality (CPHQ) – NAHQ
- Member, American Society for Healthcare Risk Management (ASHRM)
- Member, National Society of Leadership and Success (NSLS)
Timeline
Quality Coordinator RN
Scripps Memorial Hospital
11.2024 - Current
Registered Nurse Supervisor – Electrophysiology Pre/Post Anesthesia Care
Scripps Memorial Hospital
10.2021 - 11.2024
Bachelor of Science - Nursing
Colby-Sawyer College
Master of Health Administration -
Capella University
Additional Clinical Experience
- RN, Medical/Surgical & Critical Care Units, 2002–2009
- Clinical Mentor, Charge Nurse, Preceptor
- Maine Medical Center, Scripps Memorial Hospital, Sharp Grossmont, UCSD
- Delivered high-acuity care in ICU, cardiac, nephrology, and post-op units. Precepted new hires and supported nursing excellence in various travel and staff roles.
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