Katie Duong
Sacramento,CA
Summary
Detail-oriented professional with a background in customer service, administrative support, and sales. Skilled in handling sensitive information, maintaining records, and resolving client concerns. Committed to delivering respectful service and eager to leverage expertise at the Franchise Tax Board for a long-term career with the State of California.
Overview
1
1
Language
4
4
years of professional experience
Work History
Caregiver
Craig Cares
03.2023 - 10.2026
- Delivered consistent personal support and companionship, enhancing clients' emotional well-being and daily living experiences.
- Assisted with daily activities while maintaining a safe and respectful environment.
- Communicated effectively with clients and families regarding needs and concerns.
- Demonstrated patience, responsibility, compassion, and strong attention to detail.
- Maintained professionalism while working independently in client's home.
Airport Passenger Service Agent
Airport
09.2024 - 07.2025
- Assisted passengers with mobility challenges throughout airport, ensuring comfortable and efficient travel experience.
- Assisted passenger with professionalism, patience, and respect while helping them navigate airport facilities.
- Communicated with passengers, airport personnel, and other staff to coordinate assistance.
- Managed multiple requests while maintaining a calm and helpful attitude in a busy environment.
- Provided attentive service to passengers with different needs and circumstances.
Receptionist
Pacific Chiropractic
04.2023 - 06.2023
- Answered incoming calls, addressing patient inquiries and facilitating appointment scheduling.
- Scheduled and coordinated patients' appointments.
- Maintained patient paperwork and computer records.
- Assisted with billing and coding information and entered information accurately.
- Organized files and handled confidential patient information professionally.
- Worked independently while managing multiple administrative responsibilities.
- Provided friendly and professional service to patients in person and over the phone.
Retail Sales Associate
Burlington Coat Factory Department Store
06.2022 - 11.2022
- Guided customers in product selection, facilitating purchases and addressing service inquiries.
- Operated cash register and processed customer transactions accurately.
- Maintained an organized and welcoming sales floor.
- Helped resolve customer concerns and provided professional service.
- Worked effectively in a fast-paced retail environment.
- Supported team members with daily store operations.
Education
High School Diploma -
Rio Linda High School
Rio Linda, CASkills
- Customer Service & Support
- Customer assistance
- Client Care Coordination
- Appointment Scheduling
- Administrative Support
- Customer assistance
- Patient Interaction
- Computer & Office Skills
- Time management
- Problem Solving
- Attention to Detail
- Teamwork & Collaboration
- Client relations
Languages
Hmong
Native or Bilingual
Timeline
Airport Passenger Service Agent
Airport
09.2024 - 07.2025
Receptionist
Pacific Chiropractic
04.2023 - 06.2023
Caregiver
Craig Cares
03.2023 - 10.2026
Retail Sales Associate
Burlington Coat Factory Department Store
06.2022 - 11.2022
High School Diploma -
Rio Linda High School