Summary

Overview

Work History

Education

Skills

Timeline

Katie Leonardi

Grafton,Ohio

Summary

Dedicated Crew Member with a proven track record at Dunkin', excelling in teamwork and organization. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to a more efficient service delivery. Skilled in cash handling and customer service, with a knack for fostering positive guest experiences. Actively contributed to team training, showcasing leadership and a commitment to excellence.

Overview

1

1

year of professional experience

Work History

Crew Member

Dunkin'

05.2024 - Current

Cleaned and maintained all areas of restaurant to promote clean image.
Worked front counter, drive-thru and other areas.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Collaborated with team members to complete orders.
Stocked shelves to organize aisles in assigned department.
Prepared products following restaurant, health, and safety standards and procedures.
Operated cash register to ring up final bill and process various forms of payment.
Trained new team members on procedures, customer service, and sales techniques.
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Took orders, prepared meals, and collected payments.
Became familiar with products to answer questions and make suggestions.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

No Degree - College Prep

Magnificat High School

Rocky River, OH

05-2026

Skills

Teamwork

Organization

Understanding

Kind

Good with customers

Efficient and on task

Timeline

Crew Member

Dunkin'

05.2024 - Current

No Degree - College Prep

Magnificat High School