Ida Murchison
West Monroe,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar General
West Monroe, LA
02.2021 - 03.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Representative
Sister Hearts Thrift Store
Arabi, LA
01.2020 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Displayed merchandise by arranging in appealing ways to boost sales.
Stocking Associate/Personal Shopper
Walmart Neighborhood Market
Meraux, LA
06.2019 - 12.2019
- Answered queries and concerns and assisted customers with product selections.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Kennel Attendant
P.A.W.S Plaquemines Animal Welfare Society
Chase, LA
09.2018 - 03.2019
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Commercial Sales and Delivery
O'Reilly Auto Parts
Chalmette, LA
09.2016 - 07.2017
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Cook
Gerald's Donuts
Chalmette, LA
03.2016 - 10.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
GED -
Chalmette High School
Chalmette, LA2001
Skills
- Team Leadership
- Sales Tracking
- Sales Promotion
- Quality Assurance
- Customer Service Management
- Word Processing
- Layout Planning
- Customer Relations
- Creative Problem Solving
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Assistant Store Manager
Dollar General
02.2021 - 03.2022
Customer Service Representative
Sister Hearts Thrift Store
01.2020 - 03.2020
Stocking Associate/Personal Shopper
Walmart Neighborhood Market
06.2019 - 12.2019
Kennel Attendant
P.A.W.S Plaquemines Animal Welfare Society
09.2018 - 03.2019
Commercial Sales and Delivery
O'Reilly Auto Parts
09.2016 - 07.2017
Cook
Gerald's Donuts
03.2016 - 10.2016
GED -
Chalmette High School