Katie Lord Perry
Jensen Beach
Summary
Retail and project management professional with extensive experience in driving sales and optimizing customer experiences. Proven track record in implementing effective merchandising strategies and managing successful store openings. Strong focus on operational excellence and leading high-performing teams to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Assistant Showroom Manager
Lovesac
Palm Beach Gardens
09.2025 - Current
- Consistently exceeds individual and team sales goals, surpassing targets by over 50% in Q1 this year.
- Drives sales while coaching staff to enhance customer service, raising CSAT score from 76 to 93.5 in six months.
- Manages daily operations and scheduling, consistently achieving KPIs and fostering brand loyalty through effective clientele management.
- Implemented visual merchandising strategies that significantly improved showroom appeal.
Professional Break
09.2024 - 08.2025
- Coordinated relocation from New York to Florida, ensuring seamless residency transition.
- Temporarily served as visual merchandising manager at Free People during the new store opening on Palm Beach Island.
Assistant Store Manager
Mejuri SoHo
New York City
10.2023 - 08.2024
- Maximizes results and achievement of KPIs, including a positive 25 pt increase in NPS scores and generating $5m in revenue within the first 6 months in the role.
- Supported Store Director in coaching and developing high-performing team, enhancing hiring and scheduling processes.
- Cultivated positive culture of ownership and goal achievement through feedback, coaching, and training by leading by example.
- Managed visual merchandising for weekly drops and floor plan changes to optimize customer experience.
Full Stack Software Developer & Project Manager
Thesis
New York City
12.2021 - 10.2023
- Contributed to diverse projects and teams in startup and freelance roles, providing technical expertise and professionalism to achieve project goals within deadlines.
- Facilitated cross-department collaboration in startup environment, leveraging project management software to streamline workflows.
- Developed responsive web applications using JavaScript, HTML, and CSS frameworks.
Retail Department Manager
Free People SoHo
New York City
08.2019 - 11.2021
- Managed sales floor operations to enhance customer experience and reduce shrinkage.
- Reviewed weekly sales reports to identify profit margin improvement opportunities.
- Streamlined product flow processes while adhering to inventory standards for efficiency.
- Streamlined product flow processes, ensuring compliance with inventory standards.
Retail Project Manager
Birchbox
New York City
06.2018 - 08.2019
- Executed six Birchbox at Walgreens store openings and refreshes, collaborating with merchandising and supply chain teams to ensure successful launches.
- Managed project timelines and resources for new product launches effectively.
- Enhanced customer experience strategies through cross-functional team collaboration.
- Developed training materials for retail staff, enhancing product knowledge and sales techniques to improve customer engagement.
- Created project reports for stakeholders, detailing progress and challenges to facilitate informed decision-making.
- Reported directly to the director of retail and the chief operations officer to manage daily retail operations.
Assistant Store Manager
Free People Rockefeller Center
New York City
08.2016 - 05.2018
- Managed payroll and staff scheduling while leading hiring and onboarding for 80 team members, including leadership roles.
- Collaborated with store brand leader to drive daily operations, consistently exceeding sales targets at flagship location.
- Conducted regular walk-throughs with company directors, directing team members to address issues impacting store appearance and boost profitability.
Education
Full Stack Coding Bootcamp -
Columbia University
New York, NY01-2020
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL01-2012
Skills
- Visual merchandising
- Sales strategies
- KPI management
- Project management
- Team leadership
- Talent recruitment
- Effective communication
- Collaborative problem solving
- Customer focus
- Adaptability and organization
- Coaching and feedback
- Empathy and compassion
Timeline
Assistant Showroom Manager
Lovesac
09.2025 - Current
Professional Break
09.2024 - 08.2025
Assistant Store Manager
Mejuri SoHo
10.2023 - 08.2024
Full Stack Software Developer & Project Manager
Thesis
12.2021 - 10.2023
Retail Department Manager
Free People SoHo
08.2019 - 11.2021
Retail Project Manager
Birchbox
06.2018 - 08.2019
Assistant Store Manager
Free People Rockefeller Center
08.2016 - 05.2018
Full Stack Coding Bootcamp -
Columbia University
Bachelor of Science - Psychology
University of Central Florida