Nicole Morrow
Flower Mound,TX
Summary
Dedicated Manager in the design industry with over 18 years of experience that believes in leading by example. Self motivated and well rounded with skills in design, organization, multi-tasking, and customer relations. Inspired by meeting new people and collaborating with creative minds. Pursuing new professional challenges with room for advancement.
Overview
26
26
years of professional experience
Work History
Assistant Showroom Manager
Arizona Tile LLC
Dallas, TX
01.2022 - Current
- See below...same responsibilities as Showroom Manager, before I relocated to Texas.
- Manage sample department staff and operations.
- Responsible for branch product presentations.
- Plan and organize branch events including customer and employee appreciation functions, branch tours for new clients, and NARI holiday party.
- Order in supplies and merchandising materials for the entire branch.
Slab Customer Service Specialist
Arizona Tile LLC
Dallas, TX
08.2020 - 12.2021
- Serve as a positive, proactive direct contact for customer's in need of slab material.
- Educate customers on the variety of slab materials including: granite, quartzite, marble, limestone, soapstone, basalt, and porcelain.
- Provides support face-to-face, over the phone, or by other means.
- Demonstrates interpersonal skills and manages appointments with walk-up customers.
- Maintain an in-depth knowledge of our products and educate customers during their selection process.
- Demonstrate proficiency in using company computer applications; Entering customer orders into the processing system and interpret information displayed to answer client inquiries.
- Manage high volume of calls and resolving email requests, while assisting buyers and customer pick-ups.
- Maintain knowledge of material landing in our distribution centers and bringing in hand selected bundles appropriate to our market.
Regional Showroom Lead
Arizona Tile
San Diego, CA
01.2019 - 08.2020
- Continue all former responsibilities as Showroom Manager
- Oversee showroom merchandising and maintenance within my region
- Communicate customer service expectations to Showroom Managers
- Educate new and experienced Showroom Managers in sales technique, product, service standards, and company policy
- Monitor standard operating procedures of the showroom and ensure Showroom Managers have implemented systems for their staff to effectively run the facility
- Confirm Showroom managers and staff are following the customer follow up protocol
- Perform quarterly visit checklist and report directly to the Director of Showrooms and Regional Manager
Showroom Manager
Arizona Tile
San Diego, CA
01.2006 - 07.2020
- Hire, manage, and schedule a team of showroom consultants.
- Develop employees of the branch through training, coaching, and evaluation.
- Provide outstanding customer service creating the best possible buying experience.
- Utilize design skills when consulting with homeowners and trade professionals; coordinating appropriate materials to meet their objectives.
- Work as a direct contact with outside sales representatives, assisting in the field with VIP clients and large scale projects.
- Develop, maintain, and grow client relationships.
- Participate in industry functions and positively promote the company.
- Implement systems to ensure productive operation of the showroom.
- Coordinate sales promotions activities and ensure products and displays are aesthetically pleasing.
- Merchandise showroom to promote optimal sales.
- Employ effective phone skills.
- Resolve customer complaints by employing sound negotiating technique.
- Facilitate new install,s in the showroom, from start to finish
Team Leader
Prism Retail Services
San Diego , CA
07.1998 - 01.2006
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
Education
General Education
Palomar Community College
High School Diploma - General Education
San Pasqual High School
1998
Skills
- Management
- Customer Service Professional
- Material Specification
- Design
- Detail-oriented
- Quick Learner
- Conceptual Thinker
- Sales
- Staff Development
- Decision Making
- Merchandising
- Focus and Follow-Through
Accomplishments
- Promoted to management position after 3 months of employment
- Have received all "outstanding" reviews in 18 years of employment
- Recipient of exceptional customer reviews; expressing their satisfaction and excellent customer service experience
- Collaborated with outside sales representatives to assist with design and meet sales objectives
- Specified materials and built customer relations that led to large profit orders
- Promoted to Regional Showroom Lead
Timeline
Assistant Showroom Manager
Arizona Tile LLC
01.2022 - Current
Slab Customer Service Specialist
Arizona Tile LLC
08.2020 - 12.2021
Regional Showroom Lead
Arizona Tile
01.2019 - 08.2020
Showroom Manager
Arizona Tile
01.2006 - 07.2020
Team Leader
Prism Retail Services
07.1998 - 01.2006
General Education
Palomar Community College
High School Diploma - General Education
San Pasqual High School
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